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Key Account Support Specialist eComm

3 months ago

Garland, Texas, United States Fortress Building Products Full time

Job Title: Key Account Support Specialist eComm (Supply Chain)

Company: Fortress Building Products

  • Ensure excellent service and support to retail and online channels

Overview:

Fortress Building Products is in search of a skilled Key Account Support Specialist focused on e-commerce to guarantee exceptional service and support to retail and online channels.

Core Values:

  • Work Hard, Play Hard: Passionate individuals dedicated to both work and life enjoyment
  • Positive, Can DO Attitude: Optimistic and goal-oriented team
  • Compete & Win As A Team: Emphasis on teamwork and a competitive spirit
  • Innovate & Seek Continuous Improvement: Commitment to continuous enhancement
  • We Are Respectful: Show respect to all

Responsibilities:

  • Update customer portals as per partner compliance
  • Monitor inventory levels and support customer orders
  • Collaborate with product development and marketing for new items
  • Communicate order ship dates to customers
  • Research order exceptions and compliance issues
  • Assist in POS data analysis
  • Address customer inquiries promptly
  • Develop new EDI requirements with IT
  • Perform other assigned tasks

Competencies:

  • Adaptability
  • Attention to Detail
  • Business Ethics
  • Communication
  • Cooperation
  • Customer Focus
  • Dependability
  • Problem Solving
  • Professionalism
  • Quality
  • Use of Technology

Qualifications:

  • College degree preferred
  • 2 to 5 years of retail/big box account support experience
  • Experience with retailers like Menards and The Home Depot
  • Excellent analytical and problem-solving skills
  • Strong time management and multi-tasking abilities
  • Proficient in Microsoft Office and ERP systems

Required Skills:

  • Knowledge of portal software and EDI support
  • Familiarity with ERP systems

Certificates/Licenses/Registrations:

  • None

Work Environment:

Professional office environment using standard office equipment

Physical Demands:

Employee will handle light to moderate lifting and be required to sit, stand, talk, hear, and use hands and fingers

Acknowledgements:

This job description outlines the duties and standards of the position, with incumbents expected to follow instructions and perform related tasks as directed by their supervisor.