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On-Site Service Representative

3 months ago

West Columbia, South Carolina, United States W.W. Grainger, Inc. Full time
Work Location Type:
Onsite


Hey there job seekers Let me introduce you to a fantastic opportunity at a renowned industrial distributor with operations across North America, Japan, and the United Kingdom. Yes, we are the company that keeps the world running smoothly by serving over 4.5 million customers globally, offering top-notch products through cutting-edge technology and strong customer connections.

With an impressive sales record of $16.5 billion in 2023, our focus is clear - providing value to customers, fostering a dynamic culture for our team members, and achieving stellar financial outcomes.


Come join us in our welcoming workplace where you can expand your skills, grow professionally, and contribute to keeping businesses operational and their employees safe.

Recognized as a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we are on the lookout for enthusiastic individuals to join our team as we pave the way in the industry for the next century.


Position Details:
We have a wonderful full-time opportunity for you as an On-Site Service Representative in Columbia, SC


The Services Representative (OSR) will be part of a supportive team reporting to a Supervisor or Manager of Onsite Services. In this role, you will assist assigned customers by effectively managing their inventory, delivering exceptional customer service, and boosting account growth through our innovative inventory management program known as KeepStock.

Our Service Representatives (OSRs) collaborate with partners to implement sales tactics and guide customers on how Grainger can cater to their Maintenance, Repair, and Operations (MRO) requirements.


Pay:
This role offers an hourly starting rate of $20.

While the mentioned range serves as a benchmark, final compensation decisions are influenced by various factors such as a candidate's background, skills, location, and internal team equity.

You Will:

  • Serve multiple customer locations
  • Stock purchased products at designated customer sites and monitor stocking levels to facilitate timely reordering.
  • Address customer issues promptly to enhance loyalty.
  • Follow specified routes and adhere to safety and facility inspection standards.
  • Identify opportunities for enhancing productivity and processes.
  • Engage with customers to identify additional product requirements and generate new orders.
  • Understand customer needs during site visits and collaborate with sales partners to expand Grainger's product offerings.

You Have:

  • 3 years of experience in sales or a service-oriented role.
  • High School Diploma or equivalent qualification.
  • Ability to lift weights ranging from 25 to 60lbs and work in challenging positions.
  • Strong collaboration and problems-solving capabilities.
  • Proficiency in handling technical and operational challenges.
  • Valid driver's license in the resident State and necessary automobile insurance coverage.


Rewards and Benefits:
Starting from day one, Grainger prioritizes your safety, health, and overall well-being. Our comprehensive programs offer flexibility to cater to individual team members' needs. Here are some of the rewards awaiting you at Grainger.

  • Generous Paid Time Off (PTO) days and 6 company holidays annually
  • Day-one benefits including medical, dental, vision, and life insurance coverage
  • 6% 401(k) company contribution per pay period with zero personal contribution required
  • Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free financial counseling, educational perks, and more


We are staunch supporters of equal employment opportunities, irrespective of race, color, ancestry, religion, gender, sexual orientation, age, citizenship, marital status, disability, gender identity, expression, or veteran status.

We pride ourselves on being an inclusive and diverse workplace.


Our commitment extends to creating an accessible and inclusive environment. We offer reasonable accommodations for individuals with disabilities throughout the application, hiring process, and employment tenure. Should you require assistance during the application or selection phases, please notify us so we can provide the necessary support.