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Regional Operations Manager

3 months ago

Lahaina, Hawaii, United States Marriott Vacations Worldwide Full time
Job Summary


Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.


This is an exempt manager position and will be paid on a salaried basis in accordance with state and federal law.

This position is based on MAUI and is a 100% taskforce position supporting the region's operations teams for our 3 resorts (Marriott's Maui Ocean Club, Westin Ka'anapali Ocean Resort, Westin Nanea Ocean Villas)

Relocation Assistance - Yes

CANDIDATE PROFILE
Education and Experience

High school diploma or GED; 2-4 years' experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
Leading Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy, and enthusiasm.
Assists employees in understanding guests' ever-changing needs and expectations and exceeding them.

Managing Property Operations Function(s)

Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Always extends professionalism and courtesy to employees.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Always extends professionalism and courtesy to guests.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with GM & RD.
Ensures a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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