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Service Manager

3 months ago

Watertown, Wisconsin, United States Kayser Chrysler Center of Watertown Full time

Welcome to an Exciting Opportunity at Kayser Automotive Group in Watertown, Wisconsin



Position Overview:

Join our team as a Service Manager where you will play a key role in supervising and optimizing the day-to-day functions of our service department.

Experience the fast-paced and dynamic auto industry with an attractive compensation package.

Take on the challenge with a competitive salary and potential yearly commission of $80,000+.


Compensation & Benefits:

Enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, 401(k) retirement plan, and exclusive discounts on car purchases and services.


Key Responsibilities:
  • Lead and oversee all service department operations, from personnel management to ensuring customer satisfaction.
  • Recruit, train, and supervise service advisors and technicians to deliver high-quality service.
  • Implement strategies to enhance efficiency and elevate the customer service experience.
  • Analyze performance metrics to drive improvement in financials, customer satisfaction, and employee productivity.
  • Ensure adherence to manufacturer and company standards for timely and accurate service completion.
  • Handle customer concerns promptly and professionally to maintain satisfaction levels.
  • Maintain strong vendor relationships for competitive pricing and timely parts delivery.
  • Manage service department expenses effectively, including oversight of payroll and inventory.
  • Stay updated on industry trends, technology advancements, and regulations to optimize operations.
  • Collaborate cross-functionally with sales and finance teams to ensure a seamless customer journey.

Requirements:
  • Minimum 3 years of leadership experience in automotive service departments, preferably in Chrysler.
  • High school diploma required, college degree preferred.
  • Demonstrated leadership, communication, and problem-solving skills.
  • Strong focus on customer service excellence and resolving issues efficiently.
  • Knowledge of automotive maintenance and repair processes.
  • Proficiency in Microsoft Office and dealership management software.
  • Available to work weekends and holidays as needed.

EEOC Statement:

Kayser Automotive Group values diversity and inclusivity, fostering an environment where all individuals are respected and valued.

Our hiring decisions are based on qualifications and merit, without regard to race, color, religion, gender, or veteran status.