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New Patient Coordinator

3 months ago

Knoxville, Tennessee, United States UNIVERSITY PHYSICIANS ASSOC INC. Full time

Job Title: New Patient Coordinator at University Cancer Specialists


University Physicians' Association is looking for an experienced individual to join their team as a New Patient Coordinator at University Cancer Specialists.


Job Type: Full-time, Monday - Friday 8:00am - 4:30pm


New Patient Coordinator Duties:

  • Monitor incoming referrals through fax, email, and telephone
  • Input accurate information into our EMR system for new and existing patients
  • Regularly communicate with physicians, nurse practitioners, RNs, patients, and referring offices
  • Handle sensitive information while complying with HIPAA rules
  • Collect and verify all necessary paperwork
  • Understand practice policies and accepted insurances
  • Follow up with referring offices to gather missing information
  • Contact referred patients for any required details
  • Schedule appointments and notify patients/referring offices
  • Maintain a detailed log of incoming referrals
  • Assist with incoming phone calls when operators are occupied
  • Perform other assigned duties

Benefits: Full benefit package including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, among others


Requirements:

  • Reliability and excellent follow-up skills are a must
  • Professional communication skills are essential
  • Customer service orientation is required
  • Ability to be resourceful and proactive in issue resolution
  • Preferably 2 years of experience in a Medical Office setting
  • Familiarity with medical terminology
  • Self-driven and a team player
  • Strong telephone etiquette
  • Attention to detail and good organizational abilities
  • Empathetic with good listening capabilities
  • Punctuality for scheduled shifts