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Parts Specialist

3 months ago

Woburn, Massachusetts, United States CN Wood Full time

Position Title:

Parts Specialist**
Reports To: Parts Branch Lead**
Job Summary: Parts Specialists are responsible for researching, selling, procuring, upselling, and providing solutions for all parts related business while providing outstanding customer service.

Specialists assist customers both in person and over the phone several ways, but none more important than finding the correct parts for their needs.

Following up with customers to ensure satisfaction while seeking future parts needs is essential.

Primary Responsibilities:

  • Providing customer support regarding parts inquiry's & sales over the phone and in person.
  • Research parts needed by Customer through manufacturers manuals and by outsourcing vendors.
  • Assure correct parts information before placing orders on behalf of customers to eliminate potential delays.
  • Creating purchase orders for all customer parts sales.
  • Processing parts orders through manufacturer portals.
  • Follow up on customer quotes.
  • Follow up with customers to assure satisfaction with products received.
  • Demonstrate professional and helpful upselling techniques.
  • Tracks outstanding / backordered parts for customer.
  • Performs parts related admin tasks as directed by manager.
  • Preform additional duties as required or requested, to achieve company goals set forth and increase productivity and efficiency within the company.

ATTRIBUTES:

  • Good organizational and administrative skill set.
  • Excellent customer service skills.
  • Good Problem-Solving skills.
  • Basic industrial parts and equipment knowledge.
  • Professional telephone etiquette and communication skills.
  • Ability to work with Microsoft Office programs and basic navigating skills with the computer.
  • Multitasking.
  • Ability to work in an Office & warehouse environment.
  • Ability to work with long alphanumeric numbers.
  • Ability to periodically lift a minimum of 75 pounds.

QUALIFICATIONS / EDUCATION

  • Heavy Equipment knowledge or Parts Industry preferred.
  • High School diploma.
  • Willing to work overtime when needed and as directed by manager.
  • Pass a Drug and background screening.