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Supervisor, Tablet Repair

3 months ago

Grand Prairie, Texas, United States ViaPath Technologies Full time

Overview:

ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be responsible for working with the Tablet Repair Manager to stand up this new team within the Production group. The Tablet Repair team will be responsible for testing, repairing and / or determining disposition of computer tablets as they are returned from deployment under ViaPaths RMA program. The Supervisor will be responsible for ensuring overall success to include building, leading, and mentoring a team while ensuring deliverables are being met.

We have two Supervisor positions open overseeing the day shift teams. One opening will oversee a team working 6:00AM - 2:30PM Central and the second opening will oversee a team working 9:00AM - 5:30pm Central.

Responsibilities:
  • Oversee staff hiring, training, scheduling, and utilization
  • Manage all aspects of employee performance
  • Build standardized process and procedure for all functions of the group; document, refine and enforce technical repair standards and processes
  • Partner with department managers to facilitate work moving between groups
  • Drive staff adherence to departmental procedures
  • Repair, re-qualification, and refurbishment of ViaPath Android tablet computers including testing, component replacement and configuration
  • Materials coordination to include handling and unpacking / packing of inbound and outbound tablet computers
  • Interact with the Management, Engineering, Technical Support and Product Support teams for process and situational clarification and refinements
Qualifications:
  • High School Diploma or GED required; Bachelors degree preferred
  • Minimum of 3 years of supervisor experience leading teams
  • Minimum of 2 years of related experience (i.e., technical repair, tablet support, etc.)
  • Minimum of 2 years working in a production environment
  • Experience successfully leading teams in meeting and exceeding established KPIs and metrics, to include working with staff to ensure full understanding of all KPIs, etc.; experience establishing and implementing KPIs and metrics strongly preferred
  • Proficient in Windows OS, MS Office Suite
  • Driven to provide a high level of customer service to internal and external customers
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Ability to work in a fast-paced environment and multi-task on work assignments while meeting deadlines
  • Ability to lead and motivate a team
  • Excellent research and documentation skills
  • Must be able to frequently lift and/or move up to 10 pounds and be able to work with team members to move equipment up to 50 lbs.
  • Technical Certifications a plus but not required
  • Android experience strongly preferred

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.