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Front of House Floor Supervisor

3 months ago

Bend, Oregon, United States Crux Fermentation Project Full time
Job DescriptionJob DescriptionDescription:

The Floor Supervisor position provides oversight and support to all staff positions in the front of the house, as well as oversee and coordinate the day-to-day FOH operations of the Tasting Room, including but not limited to the duties & responsibilities below.

This is a part-time seasonal job.

Requirements:

ESSENTIAL JOB DUTIES AND FUNCTIONS for Floor Supervisor (Performed with or without reasonable accommodation)

  • Fully understand and support all policies, procedures, standards, guidelines, and training programs whether company and/or state and federal agencies.
  • Set up opening and closing tills, separating, and counting tips, logging daily deposits, and making cash exchanges. Control cash by adhering to company cash-handling reconciliation procedures.
  • Making bank deposits when needed.
  • Assign service sections, manage labor needs based on business levels.
  • Communicate side-work, and provide follow-up and check outs for service personnel, ensuring all checklists are completed.
  • Update beer menu and digital tap board as needed.
  • Lead team meetings at 11:00 am and 4:00 pm – noting new beers, specials, out of stock items, events, etc.
  • Help to achieve company goals in sales, labor, quality, cleanliness, and service. Efficiently monitor discounts and waste.
  • Possess the ability to multi-task and react with urgency and consideration to team and guest needs.
  • Ensure all guests are having the best "Cruxperience" – that they feel welcome and are being given responsive, friendly, and courteous service at all times.
  • Ensuring all FOH staff members are supported while helping to create a positive, productive work environment.
  • Follow proper serving procedures, pouring procedures and provide proper training in all facets of the front of house operations. Assist in updating FOH training documents as needed.
  • Promote team building through communication, sales contests, and training.
  • Attend mandatory weekly management meetings and mandatory monthly staff training meetings.
  • Use communication with other FoH Supervisors and BoH leads in addressing concerns. Listening to, understanding, clarifying, and resolving concerns and issues raised in a timely manner.
  • When addressing staff for development – provide "off-floor" correction when possible. Address tardiness and developmental concerns with team member and communicate in Shift Notes when coaching was provided.
  • Ability to lift 25 pounds.
  • Other duties as directed.
  • Certifications: Cicerone Beer Server, OLCC Service Permit, Oregon Food Handler

QUALIFICATIONS for Floor Supervisor

  • Interpersonal Skills – ability to actively listen and cooperatively solve problems, relates well to others. Able to dynamically switch modes from leading to following to leading
  • Effective Communicator – possesses strong verbal and presentation communication skills
  • Enthusiasm – understands the dynamics of craft beer, especially local and regional offerings. Remains abreast of competitive trends, local events, and other factors affecting the ecosystem in which Crux does business
  • Leadership – able to lead others through positive encouragement
  • Personal Integrity – exhibits a high degree of professionalism and commitment to following through and achieving results
  • Organizational skills – able to prioritize both day to day and long-term projects
  • Results Focused – self-motivated, works as hard and long as needed to achieve results.

EDUCATION & EXPERIENCE for Floor Supervisor

  • High School Diploma or GED required
  • Food Service experience, preferably with a Brewery-restaurant
  • Management experience
  • Point of Sale experience

JOB REQUIREMENTS for Floor Supervisor

  • Certifications: Cicerone Beer Server, OLCC Service Permit, Oregon Food Handler
  • Proof of eligibility to work in the United States
  • Reliable transportation for work
  • Ability to work a flexible schedule including evening, weekends, and holidays as necessary

PHYSICAL REQUIREMENTS for Floor Supervisor

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
  • Must be able to work in hot, cold, and wet environments
  • Must be able to lift 25-50 lbs.