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Product Quality Engineer

3 months ago

Durham, North Carolina, United States Cisco Full time
Who We Are

The Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco. The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Software / Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.

  • Pursuing Closed Loop Corrective & Preventative Actions for Quality incidents.
  • Capturing quality requirements and data for Cisco new product introductions
  • Providing recommendations for quality improvement and governance that will be leveraged by several Cisco Business Units
  • Presenting proposals, strategies and status to Cisco Executives
  • Detailing business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users
  • Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings
What You Will Do
  • You will own New Product Introduction Quality, Factory Quality and Field Quality, as well as driving detailed quality improvements, while working in close engagements with internal and external partners.
  • Ownership of product quality, both hardware and software, for assigned product family.
  • Factory yield performance management to factory quality goals. Ensure New Product Introductions meet quality requirements through phase gate reviews.
  • Perform data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer happiness. Perform factory and field critical issue management.
  • Ability to communicate clearly and accurately technical concepts and design recommendations to engineering audience as well as executives as well as drive process change initiatives.
Who You'll Work With

You will work with both internal Cisco stakeholders and external partners/customers to improve product quality. You will work with the New Product Introduction Team such as Development Engineers, Manufacturing Engineers and Manufacturing partners to ensure the right level of quality on new product. The Product Quality Engineers also work with external partners and customers on improving failures found in the field. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Cisco's customers.

Who You Are

You excel at data analytics and can transform and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. You have good software knowledge and understand how to measure and improve software quality. You can resolve root cause of field failures and provide risk assessment. You can also determine how appropriate screens should be implemented based on failure mechanism and data analysis. Prepare technical reports. Communicate suggestions to appropriate Quality, Manufacturing, and Engineering teams in an effective and appropriate manner. Assist with "change implementation" and the objective to transition the organization from a reactive to a proactive culture to better meet internal and external customer requirements. Harmonize with functional groups at all levels to address and resolve critical product and customer issues.

Our Minimum Requirements
  • Bachelors (Electrical, Mechanical, Industrial or Data Analytics) +7 years related experience or Masters +4 years' experience or equivalent experience.
  • 5+ years of experience in hardware / software / services development and quality management
  • Hands on experience performing data analysis and communicating findings, analysis and recommendations to executives and business users.
Preferred Requirements:
  • Experience in analytics tools such as Tableau and/or Power BI are a plus
  • Familiarity with Agile and/or automation Preferred
Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us