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Research Lead, Retail

3 months ago

New York, New York, United States Apple Full time

Research Lead at Apple Retail in New York City

Apple Retail focuses on delivering exceptional direct-to-consumer experiences through Apple Stores and customer care contact centers. The Customer Insights team at Apple Retail collects feedback from various channels to enhance the overall customer experience. We are seeking a proactive and dynamic research professional to join our team of market researchers.

  • Manage and design qualitative and quantitative research studies
  • Work closely with internal partners to understand their information needs
  • Communicate results and insights to all levels of the organization
  • Collaborate with business partners and other researchers
  • Minimum of 8 years of hands-on research experience
  • Expertise in qualitative and quantitative research methodologies
  • Experience in Technology, Retail, or E-commerce sectors is preferred
  • Proficiency in survey platforms like Qualtrics and SurveyGizmo
  • Strong communication and presentation skills

Apple Benefits:

Apple offers a competitive base pay depending on skills and experience, ranging between $141,100 and $263,800. Additionally, employees can participate in stock programs, receive comprehensive medical and dental coverage, retirement benefits, discounted products and services, educational reimbursement, and more. Eligible for bonuses, commission payments, and relocation.

Apple's Commitment:

Apple is dedicated to promoting diversity and inclusion, ensuring equal opportunities for all applicants regardless of race, color, religion, gender, or other legally protected characteristics. Learn more about your Equal Employment Opportunity (EEO) rights.