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Assistant Store Manager
3 months ago
HoursFlexible, Includes WeekendsJob DetailsThe Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Storelocation. The role is focused on leading a team to grow and deepen Customer relationships by delivering TD's model of convenience, salesand advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has theknowledge and experience to make decisions for day-to-day work on the teller line or platform.Job RequirementsDepth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goalsProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexityRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsResponsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experiencePossesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowermentEffectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolutionQualificationsEducation & Experience:4-year degree or equivalent experience4+ years related experience requiredSupervisory or leadership experience requiredDemonstrated ability to provide Legendary Customer ServiceStrong verbal and written communication skillsSales and Operational Management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of TD Bank products and servicesDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary License (Preferred)Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Originates loan applications, prepares documents and conducts loan closingsCompany OverviewAbout TD Bank, America's Most Convenient Bank TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida.
In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth. TD Bank is headquartered in Cherry Hill, N.J.
To learn more, visit Find TD Bank on Facebook at and on Twitter at and TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America.
The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
