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Technical Support Liaison

3 months ago

Anderson, South Carolina, United States Vertiv Holdings, LLC Full time


This position will provide technical support on the Bus Bar and Switchgear line of business to Vertiv Services Customer Engineers.

The position will interface with the engineering and manufacturing teams to create and update service technical documentation, parts identification and creation, service operational procedures, and product updates.


This position will support system failure analysis in collaborating with engineering and quality and the Root Cause Analysis (RCA) team.

This position will be based in Vertiv Switchgear and Busbar manufacturing location at Anderson NC. But will report to Vertiv Services Americas Technical Support.

RESPONSIBILITIES

  • Model and always enforce Vertiv safety guidelines.
  • Lead development of service-related documentation.
  • Develop Product technical updates and deliver technical webinars.
  • Provide Domestic and International Technical Assistance.
  • Lead customer meetings and teleconferences as directed.
  • On-site Technical Assistance as required with minimal supervision.
  • Availability to conduct after-hours technical support in a weekly rotation schedule.
  • Identify, collect, and provide service documentation in emergencies for service technicians.
  • Liaison between engineering and manufacturing on behalf of service.
  • Review quotes and provides support for proposals to applications engineering teams.
  • Communicate technical requirements for orders with custom configuration in advance of product shipment to service delivery team.
  • Escalate any concerns and ensure that appropriate changes are made to resolve customers' concerns.
  • Work closely with quality to address field reported issues and develop lessons learned.
  • Work closely with RCA team for investigation of critical events
  • Support engineering team with investigation and parts analysis for RCA support.
  • Review all pertinent data for site failures including, but not limited to repairs and findings from field engineers, alarm downloads, other site monitoring data, service history, site configuration, and load profile to support RCA.
  • Maintain contact with the supplier's engineering and quality associates during the analysis process to ensure the results meet Vertiv' s goal of identifying the root cause.

QUALIFICATIONS

  • Bachelor's degree in mechanical or electrical engineering preferred, or equivalent training and experience
  • Minimum 4 years military or industry experience in power switchgear or electronic fields.
  • Vertiv Services experience with AC Power products is a plus.
  • Knowledge and experience in medium power and low voltage power.
  • Effective troubleshooting skills and resolution documentation.
  • Proficient in all Microsoft Office products, especially MS Outlook, Excel SharePoint, and Smartsheet.
  • Experience with schematics and wiring diagrams.
  • Knowledge or experience with manufacturing processes is a plus.
  • Knowledgeable in quality system processes like 8D Analysis, FMEA, Six Sigma, Kepner Trego
  • Excellent writing and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple projects/issues simultaneously.
  • Properly interact with all levels in the organization, and with the customers.
  • Conscientious, accurate, detail oriented, and self-motivated.
  • Ability to work without direct supervision.
  • Demonstrated ability in electrical circuit understanding and troubleshooting.
PHYSICAL & ENVIRONMENTAL DEMANDS

  • None

WORKING CONDITIONS

  • Professional office environment
  • Reactive, fast paced environment
  • 25% domestic and minimal international
  • Driver's

License Required:
Yes

  • Available for travel in event of emergencies
  • Flexible schedule (Weekends, evenings, holidays)
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.

With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to If you are interested in applying or learning more about this role, please visit the company's career page located on

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.