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Account Director

3 months ago

San Diego, California, United States Different Technologies Pty Ltd. Full time
Lasso MD is a patient acquisition platform for dental practices ,

endorsed by some of the biggest names in the industry. We help dental practices become better businesses through our marketing services, marketing automation, and fully integrated software tools. Our goal is to create a repeatable and predictable system for generating new patient leads for our clients.
Role Summary


Lasso MD is hiring for an Account Director to act as the primary strategist and advocate for our Dental practice clients.

The Account Director will act as the main point of contact throughout the entire client-lifecycle.

The role will be required to maintain a positive relationship with the client, manage client requests, and act as a liaison between the client and product team.

We are seeking motivated, organized, and positive individuals with a proven history of managing an account base of at least 150 accounts.

What Does Success Look Like?

Maintain renewal/retention rate of 99% or greater
Upsell clients by a 10% increase each year
Able to identify and solve issues quickly
Manage account tasks autonomously (without requiring manager escalation)
Ability to turn a frustrated client into a fanatical client
Responsibilities/Duties

Proactively reach out to 5 clients a day, as well as 40-50 daily emails
Maintain weekly/monthly communications a client base of up to 150 accounts
Perform Quarterly Business Reviews
Facilitate client requests/problems using creative problem solving
Be able to adapt on the fly, as no day is identical in this role
Analytical thinking with ability to drive insights from data
Ability to relay technical concepts to non-technical audiences
Strong interpersonal skills with demonstrated experience in cross-functional collaboration
Required Experience

3-5 years in agency account management
Proven record of managing an account base of at least 150 accounts
Strong understanding of basic online marketing principles and strategies
Experience providing quotes and contracts, and some negotiation skills
Excellent verbal and written communication
Proven track record of providing excellent customer service
General working knowledge of Salesforce or similar CRM

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