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Teller Supervisor

3 months ago

Crystal Lake, Illinois, United States Home State Bank Full time

S ince 1915, Home State Bank's goal has been to create a better quality of life for our neighbors and to work together to build a better community. Today, that goal is still the cornerstone of our success. We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day. Home State Bank has a Teller Supervisor opening in Crystal Lake IL.

The Teller Supervisor position will provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the Bank. The Teller Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and selling products and services to potential and existing customers. Candidates need to have previous Teller experience. Your duties will include, but are not limited to the following:

-Greeting customers and facilitating a welcoming and customer-focused environment.

-Processing routine customer transactions as well as assisting other Tellers with more complex transactions.

-Generating new business through referrals and suggestions of bank products and services that would benefit each customer. Also, coaches Tellers to more effectively identify these opportunities with the customers they service.

-Manages Teller work schedules, monitors overtime and assigns tasks as needed throughout the day.

-Trains new Tellers to ensure procedures are understood and executed properly to adhere to internal controls.

-Performing monthly surprise cash audits as well as month-end audit procedures.

-Responding to customer inquiries and concerns and creating positive solutions.

Northwest Herald "2023 McHenry County Top Workplace Reader Choice Awards"

  • TOP Workplace: Financial Institution/Service
  • One of the Top Workplaces: Giving Back to the Community
  • One of the Top Workplaces: Large Employer (100+ Employees)

Daily Herald "2022 Best Places to Work in Illinois"

  • Ranked 10 th for Medium Business employees)

Home State Bank offers competitive pay and a generous benefit package that starts the first of the month following hire:

  • Medical through United Healthcare - 2 PPO Plans and HMO
  • Dental PPO through Standard Insurance
  • Vision insurance through Standard Insurance
  • $50,000 in Company Paid Life & ADD and long-term disability insurance
  • 401k after 90 days with company match of 3% after a year
  • Generous Time Off - 2 weeks paid vacation, 1 week pay and 11 paid FDIC holidays, 1 floating holiday (personal) day
  • Tuition reimbursement - courses and books up to $6,000 annually per policy
  • Holiday Party at Boulder Ridge Country Club

We are proud to be a diverse workforce that is representative, at all job levels, of the customers we serve. Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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