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Patient Services Advocate
3 months ago
Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot.
Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options.
Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play.
That's everyday healthcare made even easier.POSITION SUMMARY
What you'll be doing:
We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out
This includes:
Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers' needs and provide resolutionsGuiding patient in registration processes, including verification of insuranceUtilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possibleAssisting with patient feedback collectionAccurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation logWhat you'll bring to the table:
A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years' experience in a medical front office or customer service setting.
Why you'll love working with us:
CareSpot believes in taking care of our team members as effectively as our team members take care of our patients.
Competitive pay with quarterly incentive planGenerous paid vacation & sick time that starts accruing on your first day with usMedical, dental, vision, and other wellness benefits401(k) with company match
By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company.
Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm.
Compassion :
Treating our customers and team members with consideration and kindnessAuthenticity : Ensuring that all interactions with customers and team members instill confidence and trustRespect : Demonstrating an appreciation for and satisfying the varying needs of our customers and team membersEmpowerment : Inspiring all team members to confidently deliver quality and convenient care to our customers
A few requirements :
Minimum two years' experience in customer service and medical front office setting is preferred
APPLY TODAY and join us as we seek to accomplish our mission and live our
values in every patient interaction
Brand:
CareSpot
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