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Technical Support Liaison
3 months ago
CNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise.
Find out if this opportunity is a good fit by reading all of the information that follows below.
Lead the Way is our rallying cry at Acentra Health.
Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work daily.
Acentra Health offers you unparalleled opportunities.In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Position Overview
At the forefront of our technical support endeavors, the Technical Support Liaison embodies the role of a problem-solving virtuoso, delivering unparalleled assistance to end-users and effortlessly tackling any technical hurdles that come our way.
By seamlessly collaborating with our IT team and various departments, this pivotal role in ensuring the seamless operation of our technology systems and applications.
Ready for innovation and excellence in technical support? Join us in revolutionizing the user experience and driving our organization's technological evolution to new heights of efficiency and effectiveness.
Provide comprehensive technical assistance and support, catering to a wide array of queries and issues spanning computer systems, software, hardware, and diverse technological realms.
As a Technical Support Liaison, you will help to improve user experience, promptly escalating any unresolved issues to the appropriate channels for investigation and resolution.
Champion the importance of transparency and accountability by meticulously documenting and tracking all support activities and resolutions, facilitating seamless knowledge transfer and future troubleshooting efforts.
Empower end-users with the knowledge and skills they need to thrive in our tech-centric environment by conducting engaging training sessions and crafting user-friendly documentation that facilitates effective utilization of technology systems.
Stay at the forefront of technological evolution by remaining abreast of emerging technologies and trends in the dynamic IT field, ensuring our organization stays ahead of the curve in embracing innovation.
Possess either an Associate degree in information technology or a related field, or showcase equivalent hands-on experience that demonstrates your proficiency in technical support.
Exhibit proficiency in troubleshooting and resolving hardware, software, and network issues, showcasing your ability to identify and implement effective solutions.
Excel in communication and customer service, possessing the ability to convey technical concepts clearly and concisely while maintaining a positive and supportive demeanor in all interactions.
Exhibit the ability to thrive both independently and collaboratively in a team environment, contributing actively to team initiatives while also excelling in self-directed tasks.
Consistently seeking opportunities to enhance processes and procedures to deliver even greater value to end-users and the organization.
Possess a keen eye for detail, ensuring meticulous attention to every aspect of technical support activities.
Singularly Focused. Mission Driven.
Accelerating Better Outcomes is our Mantra We are mission-driven to innovate health solutions that deliver maximum value and impact.
We do this through our people.
You will have meaningful work that genuinely improves people's lives across the country.
We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Benefits are a key component of your rewards package.Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work.
Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.Compensation
The compensation for this role is $40,000 to $44,000 annual salary.
Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.
EOE AA M/F/Vet/DisabilityAcentra Health is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
We know your time is valuable and we thank you for applying for this position.Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted.
We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest.
Best of luck in your search~ The Acentra Health Talent Acquisition Team
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Remote working/work at home options are available for this role.
