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Customer Consultant

3 months ago

Waukesha, Wisconsin, United States WEC Energy Group Full time

WEC Energy Group is one of the nations largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwests energy needs safely, reliably and responsibly.

Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,600 miles of electric distribution lines, 50,700 miles of natural gas distribution and transmission lines, and 7,100 megawatts of reliable power plant capacity.

Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.

We Energies, a subsidiary of WEC Energy Group, is seeking Part TimeCustomer Consultants at our Downtown Milwaukee campus and Pewaukee Care Center. Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you

We Energies, a subsidiary of WEC Energy Group, is seekingInbound Customer Consultant's (Part-Time)
in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

The Part -Time Customer Consultant is responsible for:

  • Receiving all incoming gas, electric, and steam contacts from customers.
  • Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
  • Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
  • Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary.
  • Perform special assignments as needed.
  • TheCare Centers operate24/7 to ensure customers have energy related solutions.
  • We offer a competitive salary, starting at $23.25/hour.
  • Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
  • Part Time hours consist of 30 hours a week, with the opportunity to work additional hours.

Tentative Start Date: 08/05/2024

Preferred Qualifications
  • One year customer contact or call center experience preferred.
  • Computer experience is preferred.
Testing requirements

Selection System for Customer Service (SACS):This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidates ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). Suggested Preparation: None.

Customer Care Center Structured Interview (CARECTR):Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills. Suggested Preparation: Review of the competencies and associated definitions (obtained from the posting or the HR Consultant listed on the posting). Practice answering questions about your experiences relating to the competencies.