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host(ess)/greeter substitute

3 months ago


New York, New York, United States MCR Hotels Full time

The Host/Hostess at the Sheraton New York Times Square Hotel makes customers feel welcome and provides attentive service from the moment a customer enters the establishment. This person leads guests to their tables, manages reservations, and communicates with front of house staff about when they have a new party in their section. The host/hostess also supports bussers in clearing tables, wiping down menus and organizing silverware.

Responsibilities

• Greeting customers as they walk into the restaurant

• Helping guests with reservations and guiding them to their table

• Giving guests accurate wait time estimates and seating them in the waiting area

• Providing customers with menus and answering any initial questions they may have

• Optimizing seating at different tables to ensure even workload for wait staff

• Answering phones and scheduling reservations with large parties

Requirements

• High school diploma or GED

• Prior customer service experience in the hospitality industry a plus

• Positive attitude and interpersonal skills

• Good communication skills and phone etiquette

• Flexibility working all shifts including days, nights, and weekends

• Ability to stand for long periods of time

Other details

  • Job Family Hotels
  • Pay Type Hourly
  • Min Hiring Rate $26.03
  • Max Hiring Rate $34.71
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