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Campus Retail Team Lead

3 months ago

Stanford, California, United States Follett Full time

Get ready to be part of the Follett Team, a place where you are not just another employee, but where you are truly valued, respected, and provided with possibilities for growth across various campus locations.

With a strong presence in over half of the United States' student population and partnerships with 80,000 schools, Follett stands out as a top-notch provider of education technology, services, and print as well as digital content. As the largest campus retailer in higher education, Follett serves as a center for school spirit and community, operating close to 1,200 local campus stores and more than 1,600 virtual stores across the continent. For more than 140 years, Follett has been dedicated to enhancing lives by supporting continuous learning and education.

Payment Rate: $20.00- $23.94 per hour

About the position

Are you ready to take on the role of a Campus Store Leader? As a Campus Store Leader, you will work closely with a Market Leader or Campus Store Manager to supervise store operations, ensuring sales growth and maintaining a high level of brand and operational excellence. Your primary focus will be on providing customers with an exceptional shopping experience while driving results and fostering continuous development among your team members.

Creating a supportive environment for mentorship and growth, you will actively engage with financial metrics and store performance, in addition to assisting the Market Leader or Campus Store Manager in managing overall store operations. It's essential to embody Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Show proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You must maintain flexible availability to meet business requirements.

Key Responsibilities

Driving Results/Sales: Carry out store plans and daily operations during regular and peak periods, aligning with company objectives. This includes:

  • Running sales promotions and special events within the store, campus, and community.
  • Collaborating with store leadership to examine store financials and adjust goals to boost sales.
  • Operating cash registers and store systems for transactions, orders, and changes while adhering to safe cash handling procedures.
  • Maintaining accurate inventory control in line with store procedures.
  • Keeping all store areas clean, organized, and presentable.
  • Handling shipping/receiving tasks.
  • Arranging the sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
  • Ensuring the security of company assets, safety of team members and customers, and compliance with company policies.
  • Overseeing in-store course materials activities in collaboration with course materials leadership.

Talent Management: Supervising the work of team members (FT/PT and temporary/seasonal), including:

  • Training and guiding team members on company and store standards.
  • Enforcing company and store policies, procedures, and standards among team members.
  • Conducting onboarding procedures for new hires.
  • Scheduling team members' work hours within the store's budget.
  • Providing coverage for team members during breaks, lunch, vacations, or busy periods.

Customer Service: Collaborating to establish and maintain a customer service-oriented culture, focusing on solution-based selling and delivering exceptional customer experiences. This includes:

  • Welcoming customers, answering phones to provide information, direct calls, and resolve escalated issues.
  • Implementing market growth strategies such as POS email collection.
  • Adhering to service level agreements for OMS Orders.
  • Responding proactively to customer feedback provided by the Market Leader or Campus Store Manager.

Campus Relationships: Engaging and collaborating with the campus community through:

  • Regular communication of store operational activities with the campus.
  • Organizing campus events as needed.

Additional duties as assigned to support general store operations.

Requirements

  • Associate's Degree or equivalent.
  • 0-5 years of relevant experience.
  • Prior academic retail experience is advantageous.
  • Solid organizational, time management, and problem-solving skills.
  • Excellent customer service, communication, and presentation abilities.
  • Strong analytical skills and financial understanding.
  • Advanced relationship-building skills, with a proven ability to lead a team and engage with customers.
  • Basic computer skills.
  • Travel required: minimal - less than 10%.

Full-time benefits:

  • Medical, Dental, & Vision coverage
  • Voluntary Insurance plans available
  • 401k with 100% company match (up to 4%)
  • 80 hours of vacation + sick days
  • 10 paid company holidays
  • Quarterly Bonus Plan

Follett is an equal opportunity employer. We welcome candidates from diverse backgrounds and do not discriminate based on factors such as race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.