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Help Desk Analyst

3 months ago

Ogden, Utah, United States Insight Global Full time

A client of Insight Global is expanding their on-site helpdesk/desktop support team which will handle email correspondence, phone inquiries, and ticket management through Fresh Service. This position involves both remote and hands-on technical assistance, including inventory management, equipment shipments, comprehensive helpdesk support such as user access, password resets, and application troubleshooting. The ideal candidate should possess a positive demeanor, excellent customer service aptitude, with technical training opportunities available.

The company values long-term commitment and growth, aiming to onboard individuals who aspire to evolve alongside the organization.

Company Information:
Insight Global is dedicated to fostering diverse and inclusive work environments where employees are encouraged to embrace their authentic selves daily. As an equal opportunity/affirmative action employer, the company upholds the philosophy that every individual is significant.


We are committed to offering qualified candidates employment opportunities without regard to race, color, ethnicity, religion, gender, sexual orientation, identity, marital status, national origin, genetic attributes, disability status, veteran status, military service, or any other protected classification as stipulated by applicable laws.

If you require accommodations or support due to a disability during the recruitment process, please reach out to the company for assistance.

Required Skills & Experience:

  • Completion of an Associate's or Bachelor's Degree related to computers or 1-2 years of experience in Helpdesk/technical support
  • Demonstrated strong customer service capabilities
  • Foundational understanding of PC hardware and Windows operating systems
  • Basic troubleshooting proficiency
  • Ability to quickly grasp new technologies and systems

Compensation:
$18-20 per hour

Compensation may differ based on factors like skills, experience, and educational background. Employee benefits, encompassing medical, dental, vision insurance, HSA, FSA, DCFSA accounts, and 401k retirement savings with matching contributions, will commence on the 31st day of employment. Additional perks include paid sick leave and other time off in compliance with applicable regulations.

For more information regarding Insight Global's data handling policies, please refer to the company's Workforce Privacy Policy.