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Help Desk Agent

3 months ago

Port Saint Lucie, Florida, United States IVOX Solutions LLC Full time
Job DescriptionJob Description

As an iVox Solutions Help Desk Agent (Entry Level) you will be responsible to support local and Work at Home Call Center Agents via in-person, phone, chat, and other methods of communication support. This role requires working on-site in the Port St. Lucie headquarters. In this role, you will interact with employees working from their virtual home environment or on-site, troubleshooting basic technical issues with their company-issued devices and Client provided systems.

PRIMARY RESPONSIBILITIES:

· Support Computer users with a wide array of issues that arise during their daily shifts.

· Primarily supporting work at home employees, but also available for on-site concerns as needed

· Qualifying if the issue is an iVox, Work at Home User Internet, or 3rd party technical issue

· Troubleshoot windows PCs and components

· Troubleshooting company used software

· Troubleshoot remote user connections

· Provide basic assistance with setup of home equipment provided by iVox to virtual agents

· Additional tasks as assigned

KEY COMPETENCIES:

· Punctual, Reliable, Meticulous

· Ability to work effectively with personnel on all levels

· Ability to communicate effectively in both oral and written form

· Ability to explain technical concepts in non-technical terms to staff

· Read, interpret and follow instructions

· Easily adapt to changes in policies and procedures

· Ability to work independently and as a team member

· Ability to establish and maintain cooperative working relationships with all those contacted during the course of work

· Ability to maintain a calm demeanor in stressful situations

Physical Requirements:

· Prolonged periods of sitting, standing, and crawling as needed to troubleshoot equipment

· Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components

· Exposed to a regular flow of people around the office

· The noise level in the work environment is usually moderate

· Frequently assigned to changing priorities

· Strong hand-eye coordination ability as well as the strength and stamina needed for jobs that can include lifting up to 50 lbs

Education Requirements:

· High School Diploma or Equivalent

· Working knowledge of Windows PCs and Software

· A+ Certification and/or 2 years' experience preferred

EMPLOYMENT REQUIREMENTS:

· Possession of valid driver's license

· Background check, including employment verification, criminal history required as well as drug screen

· Punctual, meticulous and reliable

· Schedule Flexibility AM/PM, Weekends and Weekdays where needed.

· No written warnings or higher in the past 3 months if currently employed by iVox

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Port Saint Lucie, FL 34986: Reliably commute or planning to relocate before starting work (Required)