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Intake Specialist
3 months ago
Intake Specialist
Job Classification:
Non-Exempt $19 p/hr Mon-Fri
Position Overview
The Intake Specialist works with potential clients on the phone and in person, assessing needs and fitness for CHS programs. The Intake Specialist will ensure eligibility and provide frontline customer service for clients through their assignment into the appropriate CHS program(s). The Intake Specialist will also provide short term case management for our One Time Assistance program.
Mission Safe, affordable housing, and nutritious food are fundamental human rights, and we strive to make them accessible to all in Pittsburgh and surrounding areas. Values Advocacy, Equity, Quality, Respect, Relevance.
Key Responsibilities
+ Build strong rapport with all potential clients.
+ Conduct thorough and timely intake assessments and obtain all necessary information to ensure and develop appropriate levels of care.
+ Provide referrals to external resources or services as appropriate.
+ Prepare clients for intake interviews and potential concerns around starting a new service program.
+ Build and maintain complete, compliant client files.
+ Understand and be responsible for performing all duties in accordance with the agency and program policies and procedures. Identify appropriate procedures for various situations.
+ Complete all job duties in accordance with the mission and values of CHS.
Knowledge Skills and Abilities
Through a combination of experience and education, the Intake Specialist will have:
+ Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances.
+ Excellent communication and interpersonal skills.
+ Exceptional customer service communication.
+ Cultural competence, being able to work effectively with all backgrounds.
+ Experience and ability to de-escalate mental and behavioral health crisis situations
+ Strong organizational, phone, and computer skills.
+ A working knowledge of the social service system through life or job-related experience.
+ A willingness to work both independently and collaboratively.
+ Strong ability to navigate the Internet and Microsoft software to familiarize and access various resources.
+ Ability to work and travel independently.
Bachelors degree, or any combination of 3 years case management, intake, or assessment experience. Masters degree will be preferred.
Position Physical Demands:
The Intake Specialist will be called upon to engage in physical activity related to general office work, including the capacity to lift up to 15lbs and stand or sit for extended periods.
*This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.
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