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Bellperson - Americas Houston
3 months ago
At the heart of downtown Houston, Hilton Americas - Houston is connected to the George R. Brown Convention Center via skywalk. They're adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets. Within a mile, discover Minute Maid Park and PNC Stadium (formerly BBVA Stadium) events. Perks include a FedEx store, our infinity pool, and fitness center. Guests can experience all-day farm-fresh cuisine at 1600 Bar + Grille, and stop by Pappasito's Cantina for exquisite Tex-Mex dishes and Houston favorites. The Lobby Bar offers drinks and small plates, and room service is available during brunch and dinner hours. Hilton Americas - Houston consists of over 91,000 square feet of meeting space, 24 meeting rooms, and 1,200 guest rooms
We are looking for a friendly person with great communication skills that has the ability to work a flexible schedule
Apply in minutes, right from your phoneWhat are you waiting for? Apply now to join one of Fortune's Top 3 Best Companies to Work For Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet and escort arriving and departing guests to and from their accommodations
- Retrieve and transport guest luggage
- Inspect guest rooms and acquaint guests with these rooms and their features
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Organize and store luggage, as needed, according to guidelines
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
- Assist in the maintenance, appearance and functionality of equipment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
