Current jobs related to Call Center Specialist - Buffalo, New York - Jericho Road Ministries, Inc.

  • Call Center Operations Manager

    1 week ago

    Buffalo, New York, United States The LaSalle Group Full time

    Call Center Operations SupervisorOur client, a leading financial services organization, is seeking a Call Center Operations Supervisor to oversee a team of collections specialists focused on providing quality customer service. This individual will manage an international team while ensuring compliance and quality service, in addition to strategically growing...

  • Call Center Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States The LaSalle Group Full time

    Job Summary:The LaSalle Group is seeking a highly skilled Call Center Operations Supervisor to oversee a team of collections specialists focused on delivering exceptional customer service. As a key member of our operations team, you will be responsible for managing an international team, ensuring compliance, and driving quality service while strategically...

  • Bilingual Spanish Call Center Representative

    2 days ago

    Buffalo, New York, United States ConServe Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bilingual Spanish Call Center Representative to join our team at ConServe. As a key member of our customer service team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. If you are a customer-focused, team player with excellent...

  • Customer Service Center Supervisor

    3 weeks ago

    Buffalo, New York, United States LaSalle Network Full time

    Our client, a prominent player in the financial services sector, is in search of a Call Center Manager following an internal promotion. This organization excels in the lending domain, establishing itself as a reliable ally for those pursuing personal loans. Renowned for its exceptional customer service, streamlined application process, and rapid response...

  • Medical Specialist 2 Physician Buffalo Psychiatric Center

    7 days ago

    Buffalo, New York, United States State of New York, USA Full time

    Job Title:Medical Specialist 2 Physician Buffalo Psychiatric CenterJob Summary:We are seeking a highly skilled Medical Specialist 2 Physician to join our team at the Buffalo Psychiatric Center. As a Medical Specialist 2 Physician, you will be responsible for diagnosing and treating patients within your specialized field, as well as advising and conferring...

  • Medical Specialist 2 Physician Buffalo Psychiatric Center

    1 week ago

    Buffalo, New York, United States State of New York, USA Full time

    Job Title:Medical Specialist 2 Physician Buffalo Psychiatric CenterJob Summary:We are seeking a highly skilled Medical Specialist 2 Physician to join our team at the Buffalo Psychiatric Center. As a Medical Specialist 2 Physician, you will be responsible for diagnosing and treating patients within your specialized field, as well as advising and conferring...

  • Waxing Specialist

    2 weeks ago

    Buffalo, New York, United States European Wax Center Full time

    About European Wax CenterWe are a leading provider of high-quality body waxing services, dedicated to helping our guests achieve their best skin yet. Our team of experienced professionals is passionate about delivering exceptional customer experiences and providing a safe and welcoming environment for all.Job SummaryWe are seeking a skilled Waxing Specialist...

  • Clinical Nurse Specialist Educator

    5 days ago

    Buffalo, New York, United States Buffalo Center Full time

    Job Title: Clinical Nurse Specialist EducatorWe are seeking an experienced RN Educator to join our team at Buffalo Center for Rehabilitation and Nursing. As a Clinical Nurse Specialist Educator, you will play a vital role in ensuring the highest quality of care for our residents.Responsibilities:Develop and implement educational programs for staff to enhance...

  • Customer Service Representative

    3 days ago

    Buffalo, New York, United States European Wax Center Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Phone Support Specialist at European Wax Center. As a key member of our team, you will be responsible for providing exceptional phone experiences for our guests, ensuring their needs are met and exceeded.About the RoleThis position requires a strong ability to communicate...

  • Clinical Nurse Specialist

    4 weeks ago

    Buffalo, New York, United States Ellicott Center Full time

    Position Overview:Ellicott Center for Rehabilitation and Nursing is in search of a dedicated Clinical Nurse Specialist (CNS) to join our team at our Skilled Nursing Facility.Key Responsibilities:Provide expert guidance and support to Residents and their families.Monitor patient conditions and administer prescribed medications and treatments.Document all...

  • Telecommunications Specialist

    4 weeks ago

    Buffalo, New York, United States Evergreen Health Full time

    Job OverviewEvergreen HealthThe Telecommunications Specialist plays a vital role in enhancing the patient experience at Evergreen Health. This position is responsible for managing incoming calls with professionalism and efficiency, ensuring that each caller feels valued and understood. By actively listening to the needs of each caller, the specialist directs...

  • Clinical Nurse Specialist Educator

    3 days ago

    Buffalo, New York, United States Buffalo Center Full time

    Job Title: Clinical Nurse Specialist EducatorWe are seeking an experienced Clinical Nurse Specialist Educator to join our team at Buffalo Center for Rehabilitation and Nursing. As a key member of our healthcare facility, you will be responsible for overseeing educational needs, employee health, and orientation processes to ensure compliance and top customer...

  • Psychiatrist - Mental Health Specialist

    3 weeks ago

    Buffalo, New York, United States Neighborhood Health Center, WNY Full time

    About the RoleNeighborhood Health Center, WNY is seeking a highly skilled Psychiatrist to join our team. As a key member of our mental health department, you will play a vital role in providing high-quality care to our patients.Key ResponsibilitiesCollaborate with senior medical leaders to design and implement a comprehensive psychiatry program that meets...

  • Traveling MRI Imaging Specialist

    4 weeks ago

    Buffalo, New York, United States ProLink Allied Full time

    ProLink Allied is currently seeking a traveling MRI Imaging Specialist for an exciting opportunity.Position Overview & RequirementsSpecialty: MRI Imaging SpecialistField: Allied Health ProfessionalEmployment Type: TravelDuration: 13 weeks36 hours per weekShift: 10 hours, daytimeFacility Overview: The facility is a premier Level 1 Pediatric Trauma center in...

  • Travel MRI Specialist

    4 weeks ago

    Buffalo, New York, United States Prolink Full time

    Position OverviewProlink is currently in search of a travel MRI Specialist for an exciting opportunity.Job Responsibilities & RequirementsSpecialty: MRI SpecialistField: Allied Health ProfessionalStart Date: ImmediateDuration: 13 weeks36 hours per weekShift: 12-hour daytime shiftsEmployment Type: TravelFacility Information: The facility is recognized as a...

  • Nurse Specialist

    2 weeks ago

    Buffalo, New York, United States CNY Fertility Center Full time

    Job Title: Nurse SpecialistJob Summary:CNY Fertility Center is seeking a skilled Nurse Specialist to join our team. As a key member of our operating room staff, you will be responsible for providing exceptional patient care and support in a fast-paced environment.Key Responsibilities:Administer Medications: Safely administer medications and follow...

  • Administrative Support Specialist

    3 weeks ago

    Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full time

    Position Title: Administrative Support SpecialistOrganization: Roswell Park Comprehensive Cancer CenterIn the role of Administrative Support Specialist, you will function as a key contributor assisting various divisions such as Finance, Planning, Human Resources, or the Executive Office. Your duties will encompass providing support to professional personnel...

  • Administrative Support Specialist

    5 days ago

    Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full time

    Administrative Support Specialist At Roswell Park Comprehensive Cancer Center, we are seeking an Administrative Support Specialist to join our team. This role will provide administrative support to our department, performing duties in support of professional staff related to the function of their assigned department. Responsibilities: * Provide...

  • Office Support Specialist I

    3 weeks ago

    Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full time

    Job Title: Office Support SpecialistCompany: Roswell Park Comprehensive Cancer CenterAs an Office Support Specialist, you will act as a key support resource for various divisions including Finance, Planning, Human Resources, or the Executive Office. Your duties will encompass providing essential assistance to professional personnel within your designated...

  • Registered Nurse

    3 weeks ago

    Buffalo, New York, United States Ellicott Center Full time

    Job SummaryEllicott Center for Rehabilitation and Nursing is seeking a highly skilled Registered Nurse (RN) to join our team as a Wound Care Specialist. This is a challenging and rewarding opportunity for a dedicated healthcare professional to make a meaningful difference in the lives of our residents.Key ResponsibilitiesWound Care Management: Provide...

Call Center Specialist

3 months ago

Buffalo, New York, United States Jericho Road Ministries, Inc. Full time
Call Center Specialist: Spanish, Karen or Burmese speaking specialist (preferred)

SUPERVISOR: Call Center Manager

HOURS: M-F 8-5, Some Sat. 9-12, Flexibility to work rotating shifts, including evenings and weekends

CLASSIFICATION: Full Time/ Hourly/Non-Exempt

PRIMARY LOCATION: Lombard Street (building behind 1021 Broadway location)

QUALIFICATIONS:
  • High School graduate or GED equivalent
  • Electronic medical record knowledge needs preferred (Medent EMR)
  • Fluency in both English and preferred language both verbal and written
  • Previous experience in a call center or customer service role preferred
  • Ability to meet daily quota of 70 calls per day
  • Knowledge of computers, some medical terminology, procedures, and medications
  • Proven ability to work and participate as a team player
JOB SUMMARY: The Call Center Specialist will be responsible for taking calls from patients and outside parties who will need support and effective communication. This position will provide linkage to services and connection to appropriate teams or individuals in the organization. Call Center Specialists will answer questions or address any concerns they may have or direct them to the appropriate party. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to their problem and rerouting inquiries as needed.

Essential Job Duties

PATIENT CARE
  • Handle telephone calls regarding scheduling patients for appointments
  • Manage high quantity of inbound calls in a timely manner
  • Make outbound calls in response to triages or at request of provider or staff
  • Schedule and confirm appointments with patients at all clinical locations
  • Attend to patients needs with patience and exemplary listening skills
  • Must be able to provide detailed documentation in the Medent system and triage/email information to appropriate person
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Well versed in documenting properly and utilizing triage reason codes appropriately
  • Follow communication "scripts" when handling different topics
  • Transfer calls and reroute incoming inquiries to appropriate staff member or team
  • Must have the ability to multitask while dealing with patients in the office and on the phone
  • Run Multiple Screens and programs at the same time
  • High Level of Customer Service Phone Skills with great attention to detail
  • Build sustainable relationships and engage patients by going the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Support the Front Desk Operations in our all-clinical locations with follow up calls to patients that are both active and inactive
  • Answer multiple phone line systems to schedule new patients for all clinical locations
ADDITIONAL SERVICES
  • Provide information about available services provided by the clinic
  • Provide information regarding the community health center
  • Actively participates as a team member in resolution of problems as they are identified.
  • Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.
  • Actively participates in maintaining and/or improving quality improvement initiatives
  • Communicate with our referring doctors and their practices as needed.
  • Attend trainings and educational opportunities to remain current in best practices
  • Maintain compliance with HIPAA (Health Insurance Portability and Accountability) guidelines
  • Attend all team, staff and mandatory organizational training and meetings
PHYSICAL REQUIREMENTS: Must be able to sit or stand for extended periods of time. Exert up to 50lbs. pushing, pulling, or lifting. Walking and climbing stairs required. Able to talk/hear and communicate with others with or without reasonable accommodation.

TRAVEL REQUIREMENTS: Must be able to travel to and between sites while maintaining standards of safety and compliance with motor vehicle traffic laws. This position may require travel for necessary training and conferences.