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Field Team Sales Supervisor

3 months ago

Boston, Massachusetts, United States teamworkonline Full time

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.

THE ROLE

The Field Team Supervisor will be responsible for supervising all activities within the View Boston Field Team associates and assisting with managing the day-to-day operations of the field team at several locations within Boston. This position is a seasonal position and reports directly to the Director of Sales & Marketing.

ESSENTIAL FUNCTIONS

  • Assist in managing the Field Team Associate Staff and occasionally perform special projects as requested.
  • Responsibilities include training and working with Field Team staff, assigning, and directing work; appraising performance; addressing guest complaints, resolving problems; lead role in emergency response situations.
  • Prepare daily line schedules for field team staff.
  • Attends weekly marketing & sales meeting at View Boston.
  • Ensure that proper procedures are followed including but not limited to maintenance of the ticket logs and accurately keeping all other financial/ticketing system records as required.
  • Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources.
  • Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures.
  • Inform staff of any changes in policy, procedure, and View Boston operations.
  • Greeting guests as they enter assigned areas.
  • Ensuring the safety of our guests in assigned areas.
  • Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience.
  • Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
  • Ability to perform and present information in a concise, legible manner to our guests.
  • Speak loudly and clearly and have a commanding presence.
  • Perform other duties as assigned by View Boston management team.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Minimum 1-2 years' experience in sales or marketing, preferably in an attraction, entertainment, or hospitality environment.
  • Previous experience on a promotional sales street team preferred but not required.
  • Degree in marketing, sales, theater or performing arts program preferred.
  • High level of demonstrated customer facing experience in a supervisory role.
  • Proven operational experience in a high-volume environment.
  • Must be organized and able to execute on the operations side of the business.
  • Proficient in Microsoft Office (word, excel, PowerPoint). POS ticketing systems a plus.
  • Quick learner with ability to handle multiple projects and meet deadlines.
  • Ability to work well with and manage different personalities.
  • Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
  • Excellent written and verbal communication skills.
  • Familiarity with Boston market a plus.
  • Ability to stand for prolonged periods of time.
  • Ability to work non-traditional hours, including, nights, weekends, holidays.
COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

ExperienceRequired
  • 1 - 2 years: Sales or Marketing, preferably in an attraction, entertainment, or hospitality environment.
Preferred
  • 1 year(s): Leadership
  • 1 - 2 years: Promotional sales street team experience
Licenses & CertificationsPreferred
  • Cust Svc & Sales
BehaviorsPreferred
  • Team Player: Works well as a member of a group
  • Functional Expert: Considered a thought leader on a subject
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Leader: Inspires teammates to follow them
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
MotivationsPreferred
  • Self-Starter: Inspired to perform without outside help
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Peer Recognition: Inspired to perform well by the praise of coworkers
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization