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HVAC Customer Service Coordinator

3 months ago

Columbia, South Carolina, United States Johnson Controls, Inc. Full time
Unleash your potential with the Johnson Controls team


As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).
  • Scheduling and management support.
What you will do

Daily:

  • Manage emails
  • Provide Administrative support
  • Generate subcontracts as needed
  • Assist with shipping and receiving

Weekly:

  • Send out the Pre-Job Checklist, Leader Observation, and Near Miss metrics to the Service Manager. Located on the BESafe Analytics Dashboard
  • Navigate BESafe Analytics
  • Send out on-call reminders
  • Generate on-call activities
  • Check Thematic (NPS) - Follow-up with Service Manager
  • Understand NPS
  • CSA/CSR Call
  • Follow up on any open Connected Chiller Setup and inform the Team Lead or Service Manager

Monthly:

  • Toolbox Safety Training (Ensure branch is 100% safety compliance)
  • Inventory Physical Inventory Management Policy and HVAC Service
  • Universal Waste Reviews / Warehouse Inspections

Quarterly:

  • Review individual Goals and Progress to Plan in Workday
  • Inventory Transactions
  • Building Solution North America All Hands Quarterly Meeting
  • Local Townhall Meeting

Semi-Annually:

  • Work with CRC to Schedule Van Inspections

Yearly:

  • Ensure Licenses are up to date

As Needed:

  • Parts Ordering/PO Creation Support
  • Aid and visit: Inventory and Material Management
  • Parts ordering for quoted jobs and SSVs
  • The CSC will update the Special Handling field with the date the parts were ordered
  • Subcontract paperwork
  • Various Report Tracking
  • Ensure Specialty tools have been returned
  • Request and Send out Certificates of Insurance (COI)
  • Vendor Set-up
  • Fleet
  • Uniforms
What we look for

Required

  • Associate's degree preferred, high school diploma or equivalent required, plus experience managing or supporting operations teams .
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based on financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
  • Must have proficient computer skills in the following applications: Microsoft Word, Excel, and PowerPoint application usage.
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement.

With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc.

is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.