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Commercial Account Manager
3 months ago
Description:
This role involves building strong, strategic partnerships with key commercial clients, being their main point of contact, and establishing lasting trust. It also includes coordinating account plans and analyzing sales performance to boost business growth.
- Coordinates account plans for commercial accounts, focusing on product sales and customer satisfaction.
- Establishes professional relationships with clients, especially specialist buyers in the IT department.
- Achieves and manages sales quotas according to regional guidelines.
- Attends client meetings and assists in contract negotiations with senior team guidance.
- Collaborates with external partners for solution sales and potential product referrals when necessary.
- Offers customer feedback to internal teams for product and service enhancements.
- Works with various internal departments to ensure seamless customer experience.
- Analyzes win/loss rates and provides insights to enhance sales performance.
- Assists in organizing client workshops, training sessions, or webinars to improve understanding of the organization's offerings.
- Monitors basic account performance metrics and helps refine sales strategies.
Education & Experience Recommended:
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related field; or equivalent work experience or demonstrated competence.
- Preferably 2-4 years of experience in account management, tele sales, product specialty (computers, printers, servers, storage), or similar fields; or an advanced degree with minimal work experience.
Preferred Certifications:
- Certified Technology Sales Professional (CTSP)
Knowledge & Skills:
- Business Development
- Business To Business
- Cold Calling
- Conflict Resolution
- Customer Relationship Management
- Marketing
- Outside Sales
- Product Knowledge
- Sales Development
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Territory Management
- Selling Techniques
- Upselling
Cross-Organization Skills:
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope:
- Impacts immediate team, providing information analysis and limited project direction input.
Complexity:
- Addresses routine issues within established guidelines.
Disclaimer:
- This job description outlines the general scope of work in this role. It does not encompass all duties, skills, responsibilities, knowledge, etc. These aspects may evolve, and additional tasks may be assigned as required by management.
offers equal employment opportunity to all employees and potential employees, regardless of various factors, as protected by the law.