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Customer Support Engineer

3 months ago

Manassas, Virginia, United States ASML Holding Full time

Position: Customer Support Engineer

  • Install equipment at customers' locations, including equipment with new features, unload components, inspect for damage, assemble, align, and test.
  • Analyze applicability, accuracy, and adherence to design specifications.
  • Evaluate and diagnose problems and make appropriate repairs.
  • Expeditiously escalate issues to supporting resources when necessary.
  • Work with co-workers, customer & field support in isolating and solving problems.
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Train customers in use and routine maintenance of equipment.
  • Answer customer questions and assist customers in a professional manner.
  • Act as a resource for users on routine malfunctions.
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

Company Overview: Join ASML, a global leader in developing cutting-edge lithography machines essential for the production of advanced microchips that power modern consumer electronics. ASML is committed to nurturing talent through its Engineering Development Program (EDP) designed to accelerate the growth of early-career engineers.

Minimum Qualifications:

  • BS degree in an Engineering field or equivalent experience.
  • 0-2 years of working experience.
  • Knowledge of semiconductor industry, vacuum system, or plasma is preferred.

Key Skills:

  • Strong customer focus and commitment to quality and efficiency.
  • Attention to detail and accuracy in completing assignments.
  • Proven ability to perform effectively in challenging environments.
  • Result-driven with a focus on ownership and accountability.
  • Excellent communication skills and ability to work independently or in a team.

Additional Details:

  • Travel requirement from 30% to 80% based on department allocation.
  • Flexibility to work night shifts, weekends, and holidays.
  • Operate heavy machinery and adhere to safety protocols.
  • Majority of work time spent inside clean rooms working with electromechanical equipment.