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Contact Center Coordinator

3 months ago

Louisville, Kentucky, United States Family Allergy & Asthma Full time
Job Type

Full-time

Description

Position Summary


The Contact Center Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.


Summary of Duties and Responsibilities:

  • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
  • Enter patient demographics, insurance, and referral information into EMR
  • Cancel and reschedule appointments, as assigned
  • Work as directed/as needed
  • Maintain and follow HIPAA policies and procedures
  • Other relevant duties as assigned by the Manager/Director
Requirements

Abilities, Knowledge and Skills

Effective communication skills to include:

  • Ability to fluently speak and read English
  • Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
  • Ability to communicate effectively, verbally and written, with all levels of staff and patients
Education, Prior Work Experience, Special Skill And Knowledge Requirements

  • High school diploma or GED required
  • Prior medical office experience, preferred
  • Strong computer skills
  • Must be a quick learner, organized, and team oriented
  • Excellent communication and customer service skills
  • Previous customer service experience
  • Valid Driver's License required
  • Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
  • Ability to travel to satellite offices, as needed
  • Must be at least 18 years of age
  • Ability to work with patients directly and pleasantly
  • Ability to work independently