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IT Support Specialist

3 months ago

Mountain View, California, United States Study, LLC Full time



IT Support Specialist

Systems Engineering - Mountain View, CA - Full Time

Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.

As a member of the team, youll help empower millions of learners to achieve their education and career goals.

We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility.

Every minute a learner enrolls in a course and our College Accelerator solution. has collectively saved students $132 million in college tuition.
Youll also be part of a company dedicated to contributing to society.

has donated $23 million in-kind value across social impact programs, including matching employee contributions to non-profit organizations and millions to help schools during the pandemic.

At , we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members.

And our work and company culture have been consistently recognized, including:

  • Inc. Best Place to Work
  • Fortune Great Places to Work
Best Workplaces in the Bay Area

  • Golden Bridge Awards
Gold Winner, Corporate Social Responsibility

  • San Francisco Business Times & Silicon Valley Business Journal
Best Places to Work
The IT Specialist will provide desktop and basic server administration support.

The ideal candidate performs a significant amount of customer facing support and will configure, install, and troubleshoot computer hardware, software, and peripheral devices in a mixed environment.

The position will be responsible for all setup and preparation of new hires, systems, phones, accounts and email. The role will also be doing Phone system, Active Directory, MS 365, and Azure administration.
***Given the nature of work, this is an in-office role that requires availability during normal business hours (9am

6pm) and after hours for urgent support questions***Come join us on our mission and make a difference.

About the IT Support Specialist Position
Responsibilities

  • Configure and install IT hardware, including laptops, desktops, printers and network equipment
  • Maintain Microsoft 365, Active Directory accounts, group policies and security updates
  • Troubleshoot OS and hardware issues for systems running Windows and MacOS
  • Asset tag and maintain an accurate and up to date inventory of equipment
  • Administer and Troubleshoot VPN Access
  • Provision and maintain phones and users in VoIP system
  • Manage vendor relationships, order new laptops, phones, and printers as well as process RMAs for defective parts or systems
  • Maintain MS Teams Room Systems deployed in the office
Requirements

  • 1-3 years of experience with desktop support
  • Strong understanding of computer hardware and software
  • Impeccable communication and organizational skills with exceptional attention to detail
  • Friendly disposition and great sense of humor
excellent customer service

  • Desire to learn and develop professionally, and work in a dynamic business environment
  • Ability to lift 50lbs

Required Technical Knowledge:

  • Managing, configuring and troubleshooting of Windows 10 and Mac OS
  • Knowledge of Remote access solutions (VPN, Terminal Services)
  • Anti-Virus Installation and Management
  • PowerShell scripting ability
  • Basic knowledge of TCP/IP Networking

What will make you stand out:

  • Basic knowledge of Linux tools
  • Linux server administration
  • Experience with managing MS 365

If you think youd be a good fit for this role, even if you may not meet all of the requirements, wed love for you to apply At , we strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work.

We aim every day to build an environment that empowers us all to do our best work. We cant wait to show you what we have to offer

Please Note:
Our primary concern is for the health and well-being of our employees, as well as candidates.

Given ongoing COVID concerns, new employees are being onboarded and working remotely.


This position is located in our office in Mountain View, CA. will be implementing a hybrid model that will include 3 days in-office and 2 days of remote work.

In addition, will be requiring all employees be fully vaccinated as a condition of employment. If an accommodation is required, please speak with a member of the People Team.

Life at

At , you'll join an Agile team, making a big impact in a cross-functional, collaborative environment where team members wear different hats and regularly interact with senior leadership.

We get things done and move quickly.

team members, together with our Study Studio network of instructors, tutors, subject matter experts, video animators, and editors, have developed 1.5 million learning resources on our platform.

This includes micro-lessons, videos, flashcards, lesson plans, worksheets and more, fueling 16 million hours of learning engagement a year.
We are in the heart of downtown Mountain View, just a few steps from the Caltrain station. And regardless if we are in the office or sheltered at home, we have comprehensive health and wellness benefits.

We offer ongoing education and professional growth opportunities, including a life-long membership to You can also expect:

  • 100% paid health, vision, and dental insurance for employees
  • 401(k) with employer match
  • PTO days each year (increases with tenure)
  • 10 paid holidays
  • Work at home setup stipend
  • Company-sponsored gym memberships
  • Free Caltrain Pass
  • Tuition reimbursement and gift matching programs
* provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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IT Support Specialist

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