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Customer Service Office Manager

3 months ago


San Francisco, California, United States JumpstartMD Full time

Description

JumpstartMD is a medical practice dedicated to improving health and well-being through lifestyle changes leading to sustainable, clinically significant weight loss.

JumpstartMD is a team of passionate, talented, and dedicated individuals with a collective goal to improve the overall health and wellbeing of our members.

As a Member Care Coordinator (MCC), you will provide exceptional customer service as the host and first point of contact for all visitors entering and exiting the clinic.

You will have strong customer service skills, basic sales experience, and a passion for wellness.
Full Time and Flex Full Time positions available

Why Join Us
Be a part of a team that delivers health, smile and happiness to our members.

Competitive pay and potential bonus earnings.

Comprehensive benefits package (medical, dental, vision & more)

401(k) plus company match.

PTO

Responsibilities
Greets members and guests promptly and enthusiastically, schedules appointments and reminders and follow-ups.

Answers and conducts phone calls for current and prospect members

Ensures proper member onboarding including agreement forms, payment options and other paperwork.

Leads program offerings reviews and memberships options

Responsible for accurate collection of payment including credit card transactions and insurance coverage.

Manages clinic inventory and ensures cleanliness.

Responsible for opening and closing of the clinic.

Qualifications
High school diploma

Customer service, retail and/ or sales experience

Proficient in MS Office 365

Ability to multi-task, while being attentive to clinic visitors

Ability to work as part of a team and take initiative independent of direct supervision

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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