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Customer Experience Specialist

3 months ago

Cincinnati, Ohio, United States Protective Industrial Products Full time

Job Summary: This role involves supporting the PIP/WCPG business functions on a daily basis. Responsibilities include order review, contract interpretation, account creation, billing, problem resolution, and more.

Essential Functions:

  • Manage the order process accurately and promptly for customer contracts
  • Drive continuous improvement initiatives
  • Utilize EDI for order processing
  • Collaborate with various departments to solve customer issues and improve satisfaction levels
  • Support team members and provide backup when required
  • Contribute to a positive team environment and achieve team goals

Core Skills & Competency Requirements:

  • 1-3 years of relevant experience
  • Strong written and oral communication skills
  • Knowledge of EDI order processing
  • Excellent time management and organizational abilities
  • Good interpersonal skills
  • Ability to handle multiple tasks simultaneously
  • Attention to detail and problem-solving capabilities
  • Superior customer service skills