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Assistant General Manager
3 months ago
We are a New Mexico's largest hospitality company with a commitment to the Noble Purpose of preserving and advancing the cultures of our great state. As a a valuable Heritage team member you will enjoy a work environment that is focused on the employee experience. We offer growth opportunities throughout our portfolio and benefits that are unmatched in the industry; including generous discounts on travel and food at all of our locations across the state of New Mexico.
Full-time salaried position with a range starting at $75k DOE plus benefits.Located in Albuquerque, NM. Working out of The Clyde Hotel.
Essential Duties and Functions/Responsibilities/Tasks:
- Maintain high level of positive and professional approach with employees, coworkers, and guests.
- Review occupancy and event levels and staff all reporting team members accordingly.
- Responsible for day to day operations of Housekeeping, Facilities, Banquets, Food & Beverage, and Front Desk.
- Oversee the property in the absence of the General Manager.
- Use critical thinking to successfully handle challenging situations and resolve issues.
- Achieve maximum revenue and manage departmental expenses within a budget.
- Assist General Manager in operational decisions such as staffing, process, procedures, and sourcing.
- Maintain effective communications between all hotel departments.
- Set goals for performance that coincide with Heritage's plans and vision.
- Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
- Assign, train, mentor and direct staff to carry out the exceptional guest experience.
- Foster an environment where employees are engaged, valued and successful leading to overall experience.
#LD2022 #MSL HC6
Requirements:- Strong knowledge of hospitality software and MS Office required.
- Minimum of 5 year or equivalent combination of education and experience; hotel management or hospitality experience required.
- Luxury brand experience preferred.
- Excellent verbal and written communication skills.
- Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
- Must be able to work flexible hours including weekends, holidays and late nights.
- Ability to work on your feet for ten hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.
Compensation details: Yearly Salary
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