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Dental Front Desk

3 months ago

Brea, California, United States Brea Endodontics Full time

Location/Org Data :

Brand Logo:

Overview:


This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment scheduling, registration, and insurance verification.


Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
  • Registers patients by verifying that a patient's record is up to date and accurate.
  • Makes appropriate changes in the computer system and on the patient's chart.
  • Scans documents for patient file including driver's license, insurance card, and referral form.
  • Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
  • Obtains necessary documentation or records prior to patients' scheduled date of service.
  • Prepares treatment plans.
  • Schedules appointments and enters into schedule.
  • Checks patients out and collects payments from patients and reconciles daily cash reports.
  • Conducts reminder calls to patients.
  • Maintains a positive and teamfocused mindset to ensure a consistently high level of collaboration daily.
  • Collects, sorts, distributes, and prepares mail.
  • Maintains/cleans lobby and reception area.
Please note that additional responsibilities may be assigned.

Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION:

High school diploma or equivalent

EXPERIENCE:

Dental Front Office experience preferred

Knowledge of dental software programs a plus

COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:

  • Technical Skills
  • Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others


 Customer Service
  • Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments


 Interpersonal Skills
  • Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things


 Oral Communications
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions


 Written Communication
  • Writes clearly and informatively; able to read and interpret written information


 Quality Management
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness


 Diversity
  • Shows respect and sensitivity for cultural differences; promotes a harassmentfree environment


 Ethics
  • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values


 Organizational Support
  • Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity


 Planning/Organizing
  • Prioritizes and plans work activities; uses time efficiently


 Professionalism
  • Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments


 Quality
  • Demonstrates accuracy and thoroughness; monitors own work to ensure quality


 Safety and Security
  • Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly


 Adaptability
  • Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events


 Attendance/Punctuality
  • Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time


 Dependability
  • Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan