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Employee Benefits Account Manager

3 months ago

Nashville, Tennessee, United States HUB International Full time

ABOUT HUB INTERNATIONAL:


HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.


WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees.

Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.


We offer:

  • Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
  • Great work/life balance because that's important for all of us
  • Focus on creating a meaningful environment through employee engagement events
  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry
  • Growth potential - HUB is constantly growing and so can your career
  • A rewarding career that helps local businesses in the community
  • Strong community support and involvement through HUB Gives

SUMMARY:
This position will be located onsite at the client but work very closely with the internal HUB benefits team. This position will serve as the point person between the client, vendor, and the internal HUB benefits team. Maintains benefit plans and programs, advises employees on benefit matters and helps resolve escalated issues. Compiles and maintains benefits records and documents. Familiar with standard concepts, practices, and procedures within group insurance benefits. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of analytical thinking and latitude is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to, the following. Other duties may be assigned.

  • Provides ongoing client customer service to continually assure that benefit plans are being administered to the client's satisfaction and that client is fully informed of any issues that impact their benefit plans.
  • Implements and maintains updates to insurance benefit programs, including plan setup at carrier level; coordinating Administrative/HRIS setup and services (if applicable); conduct client enrollment meetings; and follow-up with clients and carriers to assure complete and thorough implementation.
  • Partners with carriers to ensure requests are responded to timely and thoroughly.
  • Coordinates literature/material fulfillment duties and processes, including enrollment kits, plan summaries; SPD's other benefits literature and communication material.
  • Assist employees with insurance carrier claim issues.
  • Maintain working relationship with carrier contact to investigate discrepancies and provide information in non-routine situations.
  • Tracks employee benefit information in HRIS system in other electronic record keeping systems housed on employers' servers.

SUPERVISORY RESPONSIBILITIES: The Account Manager may direct some aspects of the responsibilities of the Assistant Account Manager, Benefit Analyst and/or the Benefit Administrator position who work on the same account(s) but will not be a direct Manager.

REQUIREMENTS:

  • Minimum of 5 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines. Brokerage experience is preferred.
  • Superior customer service and problem-solving skills with the ability to work in a team environment
  • Excellent written and verbal English communications skills required.
  • Demonstrated project management.
  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
  • Ability to work a regular, full-time work schedule at the client's office.

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:

  • College Degree required
  • Active Tennessee Life and Health license required
  • Advanced professional designation highly desirable (e.g. CEBS, PHR, GBDS) but not required
Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel:
Negligible

Required Education:
Bachelor's degree (4-year degree)


HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here

EEOAA Policy

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