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Sr. Virtual Member Service Associate

3 months ago

Spokane, Washington, United States Gesa Credit Union Full time
Job Details

Level
Entry

Job Location
Spokane Valley East Sprague - Spokane Valley, WA

Position Type
Full Time - Hourly

Education Level
High School

Description

Be part of something great with us

At Gesa, we highly value our team members and their diverse backgrounds, considering them our most precious asset. It is our collective dedication and care for our communities that drives us towards success as a team. We believe that together we can achieve more.

When you join us, you become part of a team that is dedicated to helping others, has a strong commitment to making a positive impact, and appreciates human connections. You will be involved in meaningful work that directly influences your local community. You will have opportunities to challenge yourself, grow professionally, and have your well-being prioritized.

Learn more about us: About - Gesa Credit Union

Role Summary:

The Senior Virtual Member Service Associate (VMSA) is an experienced team member responsible for delivering exceptional service to our members through various transactions and relationship building using Gesa's Interactive Teller Machines. The Sr. VMSA also serves as a mentor, utilizing their expertise in Gesa's offerings to train new VMSAs, deepen member relationships, and ensure smooth ITM operations.

What You Will Be Doing:
  • Deliver exceptional member service.
  • Resolve issues, take charge of member concerns, provide timely solutions, and follow up.
  • Demonstrate financial literacy and engage in discussions with members.
  • Possess a comprehensive understanding of all credit union products, services, policies, and procedures.
  • Promote relevant products, enhance member connections, and refer to team members when needed.
  • Meet or exceed service levels, performance metrics, and organizational objectives.
  • Adapt positively to changing priorities with flexibility.
  • Maintain ITMs efficiently.
  • Guide, train, and support new VMSAs.
  • Assist in branch certifications and reports management.
  • Conduct accurate and timely member transactions.
  • Adhere to Interactive Teller procedures and reconcile daily transactions.
  • Handle monetary instruments and reports following regulations.
  • Perform other assigned duties and projects.
About You:
  • Demonstrate effective written and verbal communication.
  • Make informed decisions that reduce risks promptly.
  • Use questioning techniques to understand member needs and foster relationships.
  • Exhibit professional interpersonal skills across all levels.
  • Embrace diversity in the workplace and member base.
  • Complete training programs accurately and on time.
  • Contribute to a collaborative team environment.
Qualifications

What You Will Need:
  • Education: High School Degree (or equivalent) required
  • Experience:
    • Previous cash handling experience is necessary.
    • Preferably at least one year of customer service experience.
    • Preferably at least one year of teller experience.
  • Uphold credit union values and service standards.
  • Participate in community events representing the credit union.
  • Maintain confidentiality and comply with policies, procedures, and regulations.
  • Demonstrate integrity and punctuality.
  • May require some travel.
  • Proficient in various technologies.
Our Team Member Value Proposition:

When you bring your skills to Gesa, you gain access to a range of benefits and incentives including:
  • Competitive Compensation
  • Healthcare and Wellness Benefits
  • Generous Paid Time Off and Holidays
  • 401(k) Matching
  • Additional Incentives
  • Educational Support
  • Transportation Benefits
  • Community Volunteering Opportunities
  • Discounted Products
  • Positive Workplace Culture
  • Recognition Programs
Salary Range:

$19.50-$28.54

Discover the potential of a career at Gesa. Come and join us

We accommodate individuals with disabilities during the job application, interview process, and job responsibilities. For accommodation requests, please reach out to the HR Department at or to request assistance.

Gesa Credit Union retains the right to modify job descriptions as required. This description does not encompass all job responsibilities, nor does it establish an employment contract.

Selected candidate(s) will undergo pre-employment checks.

Gesa Credit Union is committed to promoting diversity in the workforce and is an Equal Opportunity Employer. We advocate for diversity in terms of Race, Color, Gender, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, and Veteran Status.

Equal Employment Opportunity )