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Front Desk Receptionist

2 months ago

Macomb MI US Michigan Institute of Urology Full time

Front Desk Receptionist - Customer Service Representative

Company: Healthcare Clinic in Macomb, MI


Full-Time Position: 40 hours per week - NO Nights, NO Weekends


In this role, the Front Desk Receptionist plays a crucial part in providing outstanding customer service to patients either over the phone or in person. Responsibilities include efficiently managing patient intake and checkout processes, handling clerical duties such as answering phones, welcoming patients and visitors, and scheduling appointments promptly and professionally.


Key Responsibilities:

  • Warmly welcomes and greets all patients and visitors, demonstrating exceptional interpersonal skills.
  • Maintains cleanliness and organization at the front desk area.
  • Registers new patients and updates existing patient information accurately.
  • Handles patient financial transactions including co-payments and insurance details.
  • Collects outstanding patient balances efficiently.
  • Obtains necessary referrals and authorizations as per protocol.
  • Manages patient documentation by scanning and organizing incoming faxes and reports.
  • Coordinates patient flow and communicates effectively with medical staff to ensure smooth operations.
  • Schedules follow-up services and office visits for patients promptly.
  • Responds courteously to patient inquiries and maintains a professional demeanor at all times.
  • Keeps medical supplies stocked, monitors inventory, and ensures office equipment functionality.
  • Upholds patient confidentiality by ensuring secure handling of protected health information.
  • Accurately maintains and updates medical records.
  • Demonstrates punctuality, dependability, and adheres to attendance criteria.
  • Respects and appreciates cultural diversity in all interactions.
  • Efficiently manages time and resources to optimize productivity.
  • Performs any other duties as assigned by the supervisor.

Note: No experience is necessary, full training will be provided.