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Community Manager

3 months ago

Boston, Massachusetts, United States Quarterra Group Full time

Our Company:

Summary of Position:


The Community Manager understands and implements the company's strategies related to property management by leading and supervising associates at the community as they implement the policies, procedures, and practices that enable the community to meet and exceed budgeted financial goals and achieve above-market operational performance objectives.

They perform various tasks associated with maintenance and leasing/marketing while demonstrating the highest level of residential service with a goal to exceed expectations.


Principal Duties and Responsibilities:

  • Lead, direct and supervise associates within the community, ensuring they have the tools for success.
  • Participate with hiring, training, coaching, and evaluating onsite associates.
  • Provide clear and concise instructions for effective management of onsite Associates.
  • Develop an integral team that effectively sells the quality and professionalism of the company.
  • Conduct informative staff meetings on a regular basis.
  • Responsible for ensuring the timely and accurate submission of timesheets for the team.
  • Ensure that the appearance and physical aspects of the community meets the company and residents established standards through routine site and safety inspections and communicates concerns and requests for capital to provide for the physical upkeep of the community.
  • Complete regular community inspections of common areas, amenities, models, and vacant apartment homes and complete the community inspection report.
  • Respond promptly to associate, resident, and guest needs and concerns.
  • Promote client satisfaction and retention through timely reporting and ongoing communication about the performance of the community.
  • Ensure that associates are implementing resident retention and renewal programs.
  • Process and approve payment of invoices pertaining to maintenance and operations of the community on a timely basis.
  • Complete and review various daily, weekly, and monthly reports by making operating recommendations in a timely and accurate manner.
  • Monitor Budget Control Log and reports variances.
  • Report and offer recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, and contract developments and negotiations.
  • Review all renewals and prepare budget increase recommendations according to the operating budget and market conditions that could affect profitability of the community.
  • Prepare and adhere to the guidelines of the community operating budget and advise ways to maximize income and minimize expenses.
  • Supervise and ensure collection of all rent and other community income.
  • Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
  • Supervise the planning and implementation of, and attends and monitors, various community recreational and social activities.
  • Understand and comply with state landlordtenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations.
  • Monitor the maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to Company standards.
  • Practice proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/guest/resident injuries or accidents, or other safety issues to appropriate individuals.

General Overview of Compensation & Benefits:

  • This position is eligible for commissions in accordance with a written agreement.
  • This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company paid life insurance and longterm disability insurance. This information is intended to be a general overview and may be modified by the Company due to businessrelated factors.

Education and Experience Requirements:

  • High school diploma or GED required.
  • Bachelor's degree in Business Administration or related field preferred.
  • 5+ years of experience in property management, including sales/multifamily leasing and supervisory responsibility.
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents.
  • Proficient with computerized financial and word processing software.
  • Demonstrated mathematical and analytical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and ca