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Bilingual Branch Manager Trainee

3 months ago

Chandler, Arizona, United States Regional Finance Company of Arizona, LLC Full time

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities.

As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.

If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today

Job purpose**:


The purpose of the Branch Manager Trainee position is to assist the Branch Manager to learn the consumer finance business, RMC's business practices, and to prepare to manage a branch office.

The position is designed to develop the needed skill set to run a branch but also includes training on how to effectively manage people.

The Branch Manager Trainee will perform in accordance with RMC's Mission, Vision and Shared Values.

Duties and responsibilities**:

  • Completion of 15month technical and soft skill training program in preparation for a Branch Manager role.
  • Subject matter expert in RMC personal loan product offerings; uses knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
  • Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.
  • Establish and build customer relationships through delivering exceptional service.
  • Utilize RMC account management practices to assist delinquent customers.
  • Transport money and deposits to and from bank.
  • Complete training program within the time set forth by the Training Department.
  • Attend required in person training at offsite locations.
  • Complete weekly progress report and work with management to develop, communicate, and track daily/weekly/monthly goals.
  • Report, manage, and maintain branch standards on all aspects of delinquency.
  • Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
  • Close loans as directed by manager.
  • Manage all branchtocustomer communications via mail.
  • Work with manager to ensure proper open and close procedures completed daily for branch.
  • Assist in development of new and maintenance of current business to business contacts.
  • Other duties as assigned by leadership.
Average Pay - $25.00/ Hour

Pay range applies to California residents only.

Minimum Qualifications**:

  • Bachelor's degree
  • Experience with Microsoft Office Suite products
  • Detail oriented
  • Must pass drug screen, criminal and credit background checks
  • Valid Driver's License and access to a dependable automobile with liability insurance coverage
  • Willingness to relocate for career advancement
  • Ability to travel
  • Bilingual English/Spanish

Preferred Qualifications**:

  • Bachelor's degree
in related field (business, accounting, finance, economics, management, marketing)

  • Leadership roles in collegiate activities
  • Community involvement

Critical Competencies**:

  • Demonstrated passion for customer service.
  • Excellent written and verbal communication skills.
  • Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate coworkers.
  • Thrives in a pay for performance atmosphere.
  • Proven ability to multitask.
  • High degree of integrity.
  • Confidence.
  • Sales mentality.
  • Adaptable to an ever changing environment.
  • Desire for career advancement.
  • Problem solving skills.