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Insurance Customer Service Representative

3 months ago

McCall, Idaho, United States Darin Pfost Agency Inc Full time
Job DescriptionJob Description

We are seeking a motivated Customer Service Representative to join our team at Darin Pfost Agency, a Farm Bureau Insurance Agency.

As a CSR, you will be responsible for providing exceptional customer service, building client relationships, and assisting other office staff to meet the needs of our clients. This is a challenging and rewarding role that offers opportunities for career growth.

Responsibilities:

Communicate with clients to understand their insurance needs and provide appropriate coverage options

Conduct thorough assessments of clients' current insurance policies and make recommendations for additional coverage or policy changes

Develop and maintain strong relationships with clients to ensure customer satisfaction and retention

Process policy renewals, claims, and other administrative tasks as needed

Collaborate with team members

Skills:

Excellent communication skills, both verbal and written

Customer service-oriented with a focus on building strong client relationships

Proficient in using computer systems and software applications

A current insurance producer's license is preferred but is not required for application. No prior experience with insurance necessary, but is preferred.