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Onsite Specialist

3 months ago

White Plains, New York, United States Stryker Corporation Full time
Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

General Description:


Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.


Essential Functions:

  • Provides clinical surgical support by managing all relevant equipment.
  • Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
  • Is responsible for troubleshooting and maintaining Stryker equipment and or other related devices.
  • Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
  • Maintains knowledge base of equipment and disposable products through Stryker education training programs.
  • Provide physicians and OR personnel with information on new and current products.
  • Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
  • Responsible for maintaining uptodate account information to ensure continuous high levels of service at the account.
  • Accurately records and reports all surgical procedure information.
  • Adheres to all Stryker and medical facility policies, standards and procedures.
  • Must be able to analyze and resolve both routine and nonroutine product issues expediently using independent judgment.
  • The ability to provide oncall services, as required, by the medical facility.

QUALIFICATIONS:

  • Bachelor's Degree, Associate's Degree or equivalent certifications preferred.
  • Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
  • Applicable for Specialists working in

Sterile Processing Department:
IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal

  • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Must be able to explain and generate detailed guidelines and procedures.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
  • Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Excellent analytical skills.
  • Excellent interpersonal skills.
  • Excellent equipment problemsolving skills.
  • 510% travel required

_ $23.14-$32.54 __per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

_**:

About Stryker:

Our benefits:

  • 12 paid holidays annually
  • Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
  • Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and shortterm disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Know someone at Stryker?
Stryker is driven to work together with our customers to make healthcare better.

Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.