Current jobs related to HelpDesk Manager - Wilmington, North Carolina - Crescens

  • IT Technical Support Specialist

    1 week ago

    Wilmington, North Carolina, United States JobRialto Full time

    About the Role:The IT Technical Support Specialist will play a crucial part in ensuring the smooth operation of our manufacturing facility. This role will be responsible for providing technical support and troubleshooting for our 24/7 production operation.Key Responsibilities:Assist a team of engineers in providing production support and troubleshooting.Work...

  • IT Support Specialist

    2 weeks ago

    Wilmington, North Carolina, United States DivIHN Integration Inc Full time

    Job SummaryDivIHN Integration Inc is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients in a manufacturing environment.Key ResponsibilitiesProvide production support and troubleshooting for 24/7 manufacturing operationsAssist a team of...

  • IT Support Specialist

    2 weeks ago

    Wilmington, North Carolina, United States DivIHN Integration Inc Full time

    Job SummaryDivIHN Integration Inc is seeking a skilled IT Support Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support and troubleshooting for our manufacturing operations.Key ResponsibilitiesAssist a team of engineers to provide production support and troubleshooting for 24/7 manufacturing...

  • Cloud Services Manager

    3 weeks ago

    Wilmington, North Carolina, United States Oceaneering Full time

    Company Overview Oceaneering Technologies (OTECH) specializes in the design, production, and operation of tailored marine systems, shipboard equipment, subsea vehicles, and engineered solutions for both commercial and military maritime applications. Oceaneering Aerospace and Defense Technologies (AdTech) provides innovative solutions that empower...

  • IT Systems Control Support Specialist

    4 weeks ago

    Wilmington, North Carolina, United States DivIHN Integration Inc Full time

    Job OverviewPosition Title: IT Controls System Support ExecutiveLocation: Wilmington, NCContract Duration: 3 MonthsRole Summary:This role involves active participation in projects aimed at achieving operational goals, enhancing cost efficiency, and supporting capacity growth initiatives. The individual will assist in overseeing the Client's warehouse...

  • IT Systems Control Support Specialist

    4 weeks ago

    Wilmington, North Carolina, United States DivIHN Integration Inc Full time

    Job OverviewPosition Title: IT Controls System Support ExecutiveLocation: Wilmington, NCDuration: 3 MonthsRole Summary:This role involves active participation in projects aimed at achieving operational goals, enhancing cost efficiency, and contributing to capacity growth initiatives. The individual will assist in overseeing the Client's warehouse management...

  • IT Systems Control Support Specialist

    4 weeks ago

    Wilmington, North Carolina, United States DivIHN Integration Inc Full time

    Company Overview:DivIHN Integration Inc. is a CMMI ML3-certified technology and talent solutions provider. Our mission is to create meaningful connections between skilled professionals and innovative organizations. Since our inception in 2002, we have been trusted by various sectors to enhance their teams with exceptional talent.Position Overview:The IT...

  • IT Systems Controls Support Specialist

    4 weeks ago

    Wilmington, North Carolina, United States DivIHN Integration Inc Full time

    Company Overview: DivIHN Integration Inc. is a CMMI ML3-certified firm specializing in Technology and Talent solutions. Our mission is to foster meaningful connections between skilled professionals and innovative organizations. Since our inception in 2002, we have been a trusted partner for both commercial and public sector entities in building exceptional...

  • Information Security Specialist

    4 weeks ago

    Wilmington, North Carolina, United States Braxton-Grant Technologies, Inc. (BGCyberTech) Full time

    Security Clearance: Must be U.S. Citizen and be eligible and willing to process for United States Government Security Clearance Overview: Braxton-Grant Technologies, Inc. (BGCyberTech) is seeking a skilled Information Security Specialist to deliver technical assistance related to managing helpdesk inquiries and supporting product implementations. Key...

  • PaaS Operations Specialist

    3 weeks ago

    Wilmington, North Carolina, United States Oceaneering Full time

    Company Overview Oceaneering Technologies (OTECH) specializes in the design, production, and operation of tailored marine systems, onboard equipment, subsea vehicles, and engineered solutions for both commercial and military maritime applications. Oceaneering Aerospace and Defense Technologies (AdTech) provides innovative solutions that empower individuals...

  • Platform Services Administrator

    4 weeks ago

    Wilmington, North Carolina, United States Oceaneering Full time

    Company Overview Oceaneering Technologies (OTECH) specializes in the design, production, and operation of tailored marine systems, shipboard apparatus, subsea vehicles, and engineered solutions for both commercial and military maritime applications. Oceaneering Aerospace and Defense Technologies (AdTech) provides innovative solutions that empower...

  • Application Support Specialist

    1 week ago

    Wilmington, Delaware, United States Delaware Transit Corp Full time

    Delaware Transit Corporation is seeking a skilled Application Support Specialist to join their team.Job Summary:The Application Support Specialist will provide maintenance and support to the PeopleSoft function to minimize service disruptions and facilitate operations. This includes providing training and helpdesk service to end-users on a variety of issues...

  • Assistant Program Manager

    2 weeks ago

    Wilmington, United States ModernThink Full time

    About ModernThinkModernThink is a boutique management consulting firm with expertise in organization culture, workplace quality, and employee engagement in higher education. Workplace culture is important to us. It’s the foundation of our research and coaching for clients, and it’s at the heart of our own business. Our team is mainly virtual but we...

  • Assistant Program Manager

    2 weeks ago

    Wilmington, United States ModernThink Full time

    About ModernThinkModernThink is a boutique management consulting firm with expertise in organization culture, workplace quality, and employee engagement in higher education. Workplace culture is important to us. It’s the foundation of our research and coaching for clients, and it’s at the heart of our own business. Our team is mainly virtual but we...

  • Jr. DBA

    1 month ago

    Wilmington, United States Vaco Full time

    Junior Database Administrator (Onsite - Wilmington, NC)Job Summary: Assist the Database Administrator in managing MS SQL databases and servers, including design, development, maintenance, and troubleshooting. Essential Job Functions: Aid in developing and maintaining SQL Server maintenance plans, performance, security, and backup procedures.Offer HelpDesk...

  • IT Customer Support Representative IV

    3 weeks ago

    Wilmington, United States Compunnel Full time

    Description Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws. Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion...

  • it customer support rep iv

    2 weeks ago

    Wilmington, United States Randstad Full time

    it customer support rep iv. wilmington , north carolina posted 7 days ago job details summary $51 - $52 per hour contract associate degree category computer and mathematical occupations reference1063936 job details job summary: Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's objectives,...

  • Learning Technologies Systems Coordinator

    2 months ago

    Wilmington, United States ChristianaCare Full time

    Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!PRIMARY FUNCTION:The Systems Coordinator works with other Learning Technologies team members to ensure the successful operation of the...

  • Project Coordinator

    2 weeks ago

    Wilmington, Delaware, United States ModernThink Full time

    About ModernThinkModernThink is a boutique management consulting firm with expertise in organizational culture, workplace quality, and employee engagement in higher education. Workplace culture is important to us. It's the foundation of our research and coaching for clients, and it's at the heart of our own business. Our team is mainly virtual, but we value...

  • Project Assistant

    2 weeks ago

    Wilmington, United States ModernThink Full time

    About ModernThinkModernThink is a boutique management consulting firm with expertise in organization culture, workplace quality, and employee engagement in higher education. Workplace culture is important to us. It’s the foundation of our research and coaching for clients, and it’s at the heart of our own business. Our team is mainly virtual but we...

  • Project Assistant

    1 week ago

    Wilmington, United States ModernThink Full time

    About ModernThinkModernThink is a boutique management consulting firm with expertise in organization culture, workplace quality, and employee engagement in higher education. Workplace culture is important to us. It’s the foundation of our research and coaching for clients, and it’s at the heart of our own business. Our team is mainly virtual but we...

  • Client Services Specialist

    4 weeks ago

    Wilmington, Delaware, United States 9992 Full time

    Job OverviewPosition Scope:• This role involves participating in or occasionally leading initiatives aimed at achieving the organization's goals, enhancing cost efficiency, and contributing to capacity enhancement projects.• Assist in overseeing the inventory management system, while coordinating efforts between planners and ERP application...

  • IT Customer Support Representative IV

    2 weeks ago

    Wilmington, United States JobRialto Full time

    Description Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws. Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts....

  • IT Customer Support Representative IV

    3 weeks ago

    Wilmington, United States Compunnel Full time

    Description Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws. Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion...

  • IT Customer Support Representative IV

    2 weeks ago

    Wilmington, United States JobRialto Full time

    Description Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws. Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts....

  • Assistant Program Coordinator

    1 week ago

    Wilmington, Delaware, United States ModernThink Full time

    About ModernThinkModernThink is a boutique management consulting firm with expertise in organizational culture, workplace quality, and employee engagement in higher education. Workplace culture is crucial to us. It's the foundation of our research and coaching for clients, and it's at the heart of our own business. Our team is primarily virtual, but we value...

  • Entry Level Banking Training Opportunity

    5 days ago

    Wilmington, United States Year Up United Careers Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • Help Desk Support Specialist

    3 weeks ago

    Wilmington, United States Compunnel Inc. Full time

    Title: Help Desk Support SpecialistPay:30-35 USD/HR on W2Location: Wilmington, NCDuration: 3 Months(extensions likely)Scope of Position:• The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.• Assist in the management of Corning’s...

  • it customer support rep iv

    4 weeks ago

    Wilmington, United States Randstad Full time

    it customer support rep iv. wilmington , north carolina posted 3 days ago job details summary $51 - $52 per hour contract associate degree category computer and mathematical occupations reference1063936 job details job summary: Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's...

  • it customer support rep iv

    3 weeks ago

    Wilmington, United States Randstad Full time

    it customer support rep iv. wilmington , north carolina posted august 29, 2024 job details summary $51 - $52 per hour contract associate degree category computer and mathematical occupations reference1063936 job details job summary: Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's...

  • Field Support Specialist

    21 hours ago

    Wilmington, Delaware, United States Sourcepass Full time

    Job Title: Field TechnicianWe are seeking a skilled Field Technician to join our team at Sourcepass, an IT consulting company with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, tailored to specific industries and business strategies.As a Field Technician, you...

HelpDesk Manager

3 months ago

Wilmington, North Carolina, United States Crescens Full time
Job Title: HelpDesk Manager
Job Location: Raleigh, NC
Duration: 12+ Months

Notes: ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
The candidate will need to come onsite the first day for training.
** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis.

Description:
  • The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology.
  • The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
  • Serves as a technical resource on all of Client's standard desktop applications to 10,000+ computer users.
  • Provides an understanding and knowledge of applications serving as a strong base for technical expertise in client products and programs.
  • Ability to work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non- technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets.
  • Instructs users via phone and/or email on the basic functionality of desktop applications.
  • Follows detailed procedures while making recommendations for routine problem solutions.
  • Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request.
  • Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues.
  • Distributes Agency-wide email communications and notices related to technology issues.
  • Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
  • Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
  • Provides updates on work progress to the customer and others using call tracking system.
  • Has significant technical knowledge and serves as a resource for others to help solve complex problems.
  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
  • Stays abreast of current technology in a changing environment.
  • Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
  • Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
  • Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
  • Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
  • Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
  • Provides status on project work to management.
Skills:
  • Demonstrates a range of technical understanding to independently resolve routine and mnon-routine issues on software and/or hardware.
  • Ability to identify trends and makes suggestions for technical modifications to solve future
  • problems.
  • Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
  • Ability to document solutions that solve client problems and clearly presents these solutions.
  • Analysis of technical and user documentation for technical assistance and support.
  • Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
  • Demonstrates a customer orientation and effectively communicates verbally and in writing.
  • Demonstrates initiative in solving problems associated with projects and daily work.
  • Demonstrates knowledge and a working experience with ServiceNow call tracking system.