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IT Help Desk Technician

3 months ago

Olympia, Washington, United States VOLT Management Full time


Apply for tomorrow's opportunity today with VOLT Now hiring for an IT Help Desk Technician in the City of Gardena As an IT Help Desk Technicianyou will: * Troubleshoot hardware/software issues as raised by end users and production staff on Windows computers and manufacturing computers.

* Setup, install & configure new PC hardware for end users and production. * Review and address access & security permissions for all I.T.

systems (MS AD, file server shares, Remote VPN, ERP, MS365) * Assist with the setup and/or troubleshoot presentation equipment and software for meetings both onsite in conference rooms and online (MS Teams).

* Comply with Corporate IT Service Management and Service Desk policies, procedures, and directives * Recommend process changes as needed for service improvements * Create and maintain I.T.

support documentation & procedures. * Stay current with information technology systems and industry trends. * Be available off-hours (seldom) for any urgent issues. * Utilize and leverage additional (internal/external) resources for solutions including other members of our I.T. support team, vendor support and online research. Escalating to senior I.T. staff as needed.

* Review status reports and monitor the health of all computing and network devices notifying the IT staff of the need to address the identified issues potential liabilities.

* Prioritize workload as assigned by management as well as requests by end-users * Work with external vendors & managed service providers to address found or reported problems with I.T.

hardware, software and online services.

* Duties may be modified or assigned at any time to meet the needs of the business This is a Full Time Opportunity The ideal candidate will have: * High school diploma or equivalent * I.T.

Technical Certifications (CompTIA A+, Network+, MS IT Support) a plus * Experience installing, upgrading, and troubleshooting computer hardware and software preferable in a business environment.

* PC

Operating Systems:
Microsoft Windows 7, 8, 10 (Mac OS familiarity a plus) * MS 365/MS Office including email (Exchange Online). Outlook, Word, Excel, PowerPoint, Skype for Business experience a plus.

* Experience supporting networked computer accessories such as printers and scanners * Meeting Presentation systems - hardware and online (MS Teams) * Remote troubleshooting (via MS Teams, MS RDP) * Good oral and written communication skills.

* Hands on team player * Excellent interpersonal & communication skills, written & verbal * Detail oriented and highly organized * Follow-up & follow through with tasks at all levels * Ability to work in a fast-paced environment while multi-tasking and prioritizing workload * Work independently, with minimal supervision OTHER QUALIFICATIONS * Familiar with Windows Servers and Windows Server Active Directory * Familiar with computer networking hardware and software (cabling, routers, switches, firewalls, Wi-Fi Access Points, VPN clients) * Familiar with ERP software and concepts (specifically EPICOR) * Schedule: Monday to Friday 8am-5pm

Pay Rate:
$ $35.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits:
Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assist