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Senior Training Consultant

3 months ago

Houston, Texas, United States Caterpillar Full time
Career Area:
Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

WE BUILD WHAT MATTERS

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters The Caterpillar Oil & Gas and Marine Division (COGMD) consists of a worldwide team helping to power the global energy industry as well as provide power and propulsion on the water.

Caterpillar Oil & Gas has an exciting opportunity for a Senior Learning and Development Consultant located in Houston, Texas. We are seeking a talented and experienced individual to develop strategy for training programs to enhance the skills and knowledge of our employees, dealers, and customers to optimize aftermarket sales. This role will develop strategy for training programs to enhance the skills and knowledge of our employees, dealers, and customers to optimize aftermarket sales.

Job Duties/Responsibilities include, but are not limited to:
  • Assess business and customer needs, create solutions for development.
  • Evaluate new and existing curriculum/learning solutions, including pilot and experimental programs, and recommending appropriate approaches for scaling or improving development programs for enterprise application.
  • Establishing and maintaining processes for assessing changing business needs internal, dealer and customer training.
  • Provide expertise in developing and delivering training modules, courses, and programs; ensuring that courses and materials are relevant.
  • Measure success of the training programs; take appropriate measures to improve training effectiveness.
  • Analyzing new training methods, tools, and content options to determine the feasibility of use and application in future technical training programs.
  • Consulting business partners on training requirements.
  • Executes accreditation processes for training programs.
Skills Sets:
  • Customer Focus: Extensive Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Service Excellence: Expert Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Consulting: Extensive Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  • Decision Making and Critical Thinking: Extensive Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Extensive Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Extensive Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management: Extensive Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Training Operations: Extensive Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Additional Information:
  • Relocation is available for this position.
  • The primary location for this position is Houston, TX, but can be located in Dallas, TX or Peoria, IL.
  • Up to 25% travel domestically.
What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:
  • Competitive salary and annual bonus program
  • Medical, dental, and vision coverage
  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  • Company-matched 401(k) plan
  • Health savings account (HSA)
  • Flexible spending accounts (FSAs)
  • Short and long-term disability coverage
  • Life Insurance
  • Paid parental leave
  • Healthy Lifestyle Programs
  • Employee Assistance Programs
  • Voluntary Benefits (Ex. Accident, Identity Theft Protection)
At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the best team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at #LI

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

Posting Dates:
May 14, May 24, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.