P&O Cruises

2 weeks ago

Overland Park, United States Carnival UK Full time
P&O Cruises - Housekeeping Manager (Head of Department)

P&O Cruises is Britain's biggest cruise line. We are part of Carnival Corporation PLC and we have been for 20 years/ With amazing career opportunities across the fleet, we'll help you settle into an exciting life at sea as part of our P&O Cruises family.

Our Housekeeping Manager's are the Head of Department & have overall accountability and responsibility for the housekeeping and laundry department, ensuring high levels of presentation, cleanliness, maintenance and passenger services in all passenger, crew and public areas. Provide an efficient, smooth and financially sound operation, enhancing the passenger and crew experience.

The Primary responsibilities of our Housekeeping Managers are:

  • Manage all areas within the housekeeping department including floristry, kennels, laundry and butler service. Oversee and manage the effective and efficient movement of passenger baggage both on and off the ship.
  • Effectively manage own department, ensure adequate resourcing of teams, complete appraisals identifying development opportunities and provide support to managers and supervisors to guide, motivate and direct their respective teams.
  • Ensure all work is carried out safely, efficiently and in accordance with all corporate public health, hygiene and safety guidelines. Oversee cleaning routines, ensuring the necessary rotas and work schedules are in place to meet the required level of service. Monitor and manage department costs and resources effectively and increase laundry services and revenue generating opportunities where possible.
  • Ensure cleaning standards are met through effective monitoring of areas of responsibility. Identify any fixtures or fittings furnishing in need of renewal / repair, coordinate cabin repairs with the onboard Technical department keeping the Customer Service Manager informed of progress. Ensure all areas including floristry, kennels, housekeeping pantries, service and cleaning equipment are maintained in a sanitised and clean state at all times and undertake regular inspections.
  • Liaise effectively with shore side regarding housekeeping supplies and equipment and ensure any new policies and initiatives are understood and disseminated to the team.
  • Attend corporate sponsored social events as and when required.

To be successful in this role, applicants would require:

  • Experience of working in a substantial housekeeping / cleaning environment for an established business with high cleaning standards
  • Experience of managing a large team (preferably multiple teams) and of managing managers
  • Experience of working with budgets and departmental financial information within a corporate environment
  • Knowledge of Laundry services desirable
  • Train the Trainer qualification or equivalent desirable
  • Good command of written and spoken English

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

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