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Director, Residential Life

4 months ago

Duluth, United States InsideHigherEd Full time

The Director of Residential Life provides support and leadership for building positive, vibrant learning communities marked by healthy, safe cultures of inclusion. This Residential Life program provides experiences grounded in, and in service to, the Catholic Benedictine values, the College’s mission and student learning.

This position provides overall supervision to the entirety of the Residential Life operation. This includes: housing 800+ students in a variety of residential settings, working with a multi million physical plant budget in collaboration with Facilities Management, coordinating safety planning for residential programs, maintenance and renovation of all facilities, and coordinating student development and educational efforts and learning assessment through supervision of various professional and student staff. In addition, the Director serves as a representative to the

Enrollment Management and Student Affairs Division and is a representative to various other constituencies on and off campus. The Director also oversees the facilities and rental use by summer camps, conferences, groups, and renter programs for visitors and residents during the three-month summer period.

The Director develops collaborative relationships with stakeholders within and external to the CSS community and develops and directs program planning for the department consistent with the College’s strategic plan along with the goals, objectives and learning outcomes for the Division of Enrollment Management and Student Affairs.

Education and Qualifications

  • Masters degree in higher education, student affairs, business or other related field.
  • A minimum of 5 years of administrative experience in student affairs and/or academic credentials in the field or a closely related area.
  • Experience working in residence life operations, or other housing-based operations, or commensurate experience.
  • A proven commitment to promoting the value of diversity and inclusion and developing students' skills in cultural fluency.
  • Exceptional communication and interpersonal skills.
  • Excellent organizational, planning, analytical, and problem-solving skills.
  • Availability for evening and weekend work.

Preferred Qualifications

  • Experience applying college student development and learning theories and practices.
  • 5+ years of professional work in Residence Life.
  • Demonstrated understanding of national and statewide laws, regulations, and policies affecting residential life and college housing operations.

Experience developing collaborative partnerships with faculty to support living-learning programs, services and activities.

Key Responsibilities:

 Leadership of Department

  • Ensure excellence in the College’s residential life operations in the division of Enrollment Management and Student Affairs, including academic and summer programs; train and direct professional staff, ensuring efficient operations and programming, and ensure compliance with all relevant policies, procedures, standards, and laws. Ensure that student staff are trained, supported, and supervised in a developmental manner.
  • Supervise the Manager of Housing Operations, Area Coordinator, and Resident Directors.
  • Attend weekly Student Affairs Leadership Team meetings and participate in the shared leadership of the Division of Enrollment Management and Student Affairs.
  • Work with parents/families as needed.
  • Ensure excellence in the hiring, training and supervising student staff, including Residential Advisors and front desk staff.

Community Safety and Crisis Response

  • Ensures the security and safety of students; responsible for crisis and risk management for students within the Residential Life programs. Coordinate safety maintenance projects and drills with appropriate departments and emergency response personnel on and off-campus.
  • Provide supervision of residential student conduct/behavioral system for 800+ residents and lead investigations and hearings, as needed.
  • Provide after-hours supervision and consultations for the on-call Resident Director team.
  • Participate in Coordinated Community Response of sexual and gender-based violence prevention and intervention efforts.
  • Ensure department application of appropriate response to community mental health, crises, trends, and concerns that affect groups of students.

Participate in training and regular planning/review with the Behavior Intervention Team and Threat Assessment Team.

Oversee Residential Curriculum, Programming, and Community Building

  • Develop and implement strategies that promote and enhance the College’s mission around social justice, human dignity, inclusion and diversity and to deepen a learning culture marked by wellness, cultural fluency, and gender equity.
  • Oversee assessment of the effectiveness of curriculum and programmatic efforts.

Provide overall education, professional development, guidance, and connection to the best practices, research, and developments in the fields of residential life, student affairs, and higher education administration to appropriate staff

Financial Management

  • Manage all financial operations, budgeting, tracking, revenue, and expenditures for the Residential Life budget.
  • Regularly monitor technical budgeting systems for revenue and expenditures, including historical data. Prepare, plan, and execute regular budget maintenance in coordination with supervisor and budget analyst.
  • Determine budgetary priorities for expenditures and revenue. This includes reallocating funds when needs and priorities change.

Create and communicate the needs and plans for renovation to ensure regular facility maintenance and improvements.

Facilities and Technology

  • Manage the facilities operation of nine residential buildings on campus housing 800+ residential students.
  • Ensure all safety systems and issues are appropriately handled.
  • Work closely with housekeeping operations for all buildings in public spaces, bathrooms, and communal areas.
  • Coordinate with Facilities Maintenance staff on repairs, projects, and deferred maintenance and investment.
  • Maintain functioning systems for housing management (Mercury), ID generation/encoding (IDWorks, IdentiSys, CBOARD), security systems (BEST), key management, etc.
  • Work with others at the College to generate, review, and implement contracts related to these systems.

Serve as planning advocate and liaison with Facilities Management on physical plant priorities, maintenance planning, and custodial standards.

Summer Business and Conference Operations

  • Oversee all aspects of a summer operation including reservations and custodial coordination for conferences and events.
  • Ensure timely and quality hiring, training, and supervision of summer staff.
  • Support the Manager of Housing Operations with contracting, group proposals, communications, and relationships with internal and external groups, camps, conferences, and renters.
  • Support the Area Coordinator’s operation of summer student housing.