Operations Coordinator- Repair

What we expect The first 3 letters in workplace safety are Y-O-UTK Elevator is currently seeking an experienced Operations Coordinator- Repair in Cleveland, OH.Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.ESSENTIAL JOB FUNCTIONS:Review Dispatch callback report to identify all callbacks held for morning serviceVerify manpower has been assignedReview unassigned tickets with service superintendent or service managerReview and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PMObtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.Review work in progress report weekly and provide update to regional shared servicesProvides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.Maintain and track field employee vacations requests and enter into Ops tracking system.Act as liaison between the branch operations and regional dispatch.Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.Assists managers with safety meetings and maintains documentation.Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billingEntering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable callsAssign assistant tickets to mechanics, as needed.Compile data and complete reports for high profile service accounts, as needed.Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)Review open ticket report and submits to regional dispatchersReview invoice on-hold reports and works with Regional Procurement Department to correct.Order uniforms for serviceManage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)  Who we are looking for EDUCATION & EXPERINCE:High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experienceSome elevator repair administrative work preferredOracle database knowledge preferred What we offer Salary range: $22-$30 per hour. The role offers an annual incentive program.Provided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Who we are Contact To apply to a position, please click on the Apply Now button.For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.Elevatorjobs.AMS@tkelevator.com