Senior Financial Aid Processor

5 days ago


Towson, United States InsideHigherEd Full time
Responsibilities and Duties
  • Run a series of weekly queries/reports and use that data to send mass emails to students about various aid issues using standardized email templates for each report. Example topics include document requests, award notifications and revisions, and loan disbursement notices. These tasks require high attention to detail.Help the Processing Unit manager provide daily leadership, direction, and training to Processing Unit staff. Help ensure that staff provide excellent customer service and accurate guidance to students and parents aid questions including: various federal, state, TU, and private financial aid programs and their application processes and eligibility requirements; the FAFSA application, income tax data verification process, and special conditions income reevaluation processes; how these aid programs are affected by changes in tuition residency, housing status, enrollment changes, citizenship status, and other eligibility criteria; and basic questions about the university’s billing, payment, and rebate/refund processes. (More detailed billing questions will be transferred to the Billing Office).Collect and process submitted aid application documents. Review aid applications for completion, signatures, admission and enrollment. Resolve federal aid application eligibility problem "C Flags" including citizenship status.Answer students' and parents' aid questions via email, phone, chat and our front counter. Must provide quality customer service, professional and articulate correspondence, and accurate guidance based on TU aid policies and federal and state regulations. Must also apply problem solving skills to identify and request the appropriate documentation needed to fulfill all financial aid application and aid program requirements.Scan incoming documentation into our Perceptive Content imaging system and index it to electronically file documents.Interact with other departments to facilitate aid processing and assist students with other concerns.Additional duties specified based on office need.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills
Required:
  • Bachelor's DegreeFour years of experience in administrative staff work.Excellent customer service, communication, and problem solving skills.Ability to work independently and adapt to changing environment.Proficient with Microsoft Office.
Preferred:
  • One year of experience in a financial aid office.Knowledge of federal, state, and institutional financial aid polices and procedures.Call Center experience.Experience with Peoplesoft Software, Cisco Telephone systems, Library Help Chat, and Perceptive Content imaging software.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Nov 21, 2024

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