End User Technician

ManTech is seeking an experience and passionate, career and customer-oriented End User Device/Network Technician to join our team in Augusta, GAThe successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms. What separates you from other candidates is a strong background in hardware support, troubleshooting and a demonstration of networking experience, teaming skills, customer interaction, a strong sense of urgency, and a willingness to learn new technologies. The responsibilities include but are not limited to the following.

Responsibilities include but are not limited to:

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.

• Supports refresh, modernization, projects, and Service Task Order activities as required.

• Travels to support other locations within the area as needed.

• Follows proper processes of equipment classification and sanitization.

• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.

• Works all of the above requirements within Service Level Agreement time windows.

Minimum Qualifications:

• 1+ years of hands-on experience in management or IT

• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + *Must attain within 6 months

• Willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices and completion of associated cabling work.

• Customer facing experience

Preferred Qualifications:

• Experience supporting CAN networking requirements.

• Experience with a ticketing system, preferably ServiceNow.

• Quality cabling skills in installation, splicing, and fabrication.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Polygraph

Physical Requirements:

• Must be able to handle equipment weighing up to 20lbs and assist others handling equipment up to the size of a large MFD printer

• Must be able to pull, bend, squat, lift, handle and perform all movements associated with handling IT equipment and associated cabling