Associate Financial Aid Advisor

4 weeks ago

Newark, United States Strategic Education Inc. Full time
The Associate Financial Aid Advisor role is responsible for providing best-in-class financing and financial aid support to Capella's learners before, during, and after their program enrollment. This position will provide personalized interactions through different communication channels (phone, email, chat, text), and will coach learners through key decisions and solutions regarding funding their programs.

Essential Duties & Responsibilities:

  • Learner support, guidance, and empathy: provide learners with a positive experience and personal attention in inbound and outbound interactions.

  • Team support and growth mindset: engage in larger team dialogue and brainstorming to improve team performance in a meaningful way, drive process improvements, and ability to provide learners highest quality experience. Participate in initial training, ongoing team training, and focus groups to provide feedback on improvements. Engage in the coaching process for improvement.

  • Problem solving and solutions focus: Proactively assess learner needs to assist them in making fully informed decisions about their financing plans.

  • Financing knowledge and expertise: assist learners in understanding and utilizing their financing plan to enable the most direct path to program completion. Provide financial literacy including but not limited to responsible borrowing, repayment, federal loan process, tuition reimbursement, and payment plan options.

  • System knowledge and navigation: leverage tools, systems, and software applications to optimize learner engagement.

  • Change management and continuous improvement: comfort level trying new concepts and learning new processes and systems to improve the learner and team experience.

Job Skills:

  • Ability to provide and influence positive learner experience.

  • Ability to think critically to build plans of action and personalized solutions for learners.

  • Ability to learn and continuously build upon knowledge of financial aid and financing details and a broader understanding of the learner's journey.

  • Ability to form positive working relationships, communicate effectively, and foster team interactions.

  • Fundamental understanding of FAST goals and university goals to support learners and meet support demand.

  • Ability to drive results in a team environment.

  • Create and foster a Diverse, Equitable, and Inclusive culture.

  • Ability to demonstrate ethical judgment and adherence to financing/financial aid compliance needs in response to complex learner situations.

  • Ability to uphold team brand and collaborate effectively across other departments at the university.

  • Ability to manage sensitive and confidential information. Demonstrate comfort with federal regulations and policies.

  • Ability to prioritize and work through multiple learner situations at any time.

  • Ability to effectively communicate through a variety of channels.

  • Proficiency in Microsoft Office Suite.

  • Excellent written and verbal communication.

  • Effective time management skills, dependable and reliable.

Work Experience:

  • 1+ year in financial aid contact role or customer experience support/advisor.

Education:

  • Bachelor's degree preferred.

Other:

  • Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or Capella Core Faculty (5 - 10%).

  • Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.

  • If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

  • Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

  • This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.

  • Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers.

  • Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.

  • Able to access information using a computer.

  • Other essential functions and marginal job functions are subject to modification.

  • SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$17.75 - $27.00 - Hourly

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

PDN-9d77d75a-c7e7-4e4b-affb-035d600b38e1

  • Financial Advisor- AI Trainer

    2 weeks ago

    Newark, United States DataAnnotation Full time

    We are looking for a *financial advisor* to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred but not required. Other...

  • Financial Advisor- AI Trainer

    7 days ago

    Newark, United States DataAnnotation Full time

    We are looking for a *financial advisor* to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.To be considered for an interview, please make sure your application is full in line with the job specs as found below.In this role you will need to...

  • Financial Advisor- AI Trainer

    7 days ago

    Newark, United States DataAnnotation Full time $40

    We are looking for a *financial advisor* to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.To be considered for an interview, please make sure your application is full in line with the job specs as found below.In this role you will need to...

  • Financial Services Professional

    1 week ago

    Newark, Delaware, United States Edward Jones Full time

    About the RoleAs a Branch Office Administrator at Edward Jones, you will play a critical role in helping clients achieve their financial goals. Our team is dedicated to delivering exceptional personalized service, and we are seeking a talented individual to join us in this mission.Key Responsibilities:Deepen and broaden client relationships through active...

  • Entry Level Financial Specialist

    1 month ago

    Newark, United States New York Life-NJ General Office Full time

    Job DescriptionJob DescriptionAre you a fan of interpersonal engagement and excel at devising outcome-focused strategies? Fed up with the predictability of your daily grind and in search of a new opportunity? We are seeking a driven individual with a passion for finance, eager to establish themselves in the financial services sector!The perfect candidate for...

  • Automotive Service Advisor

    1 month ago

    Newark, United States Everest Auto Repair Full time $60,000 - $80,000

    Everest Auto RepairService AdvisorJob DescriptionPurpose of Position:The purpose of the Service Advisor is to have a responsible and dependable person able to operate the daily business of the front counter and manage the daily sales activities, either in association with, or in the absence of the business owner/manager.Qualifications:The Service Advisor...

  • Physician Advisor

    4 weeks ago

    Newark, United States Christiana Care Full time

    Job Details ChristianaCare is searching for an exceptional Physician Advisor to join our Utilization Management and Quality team . The successful candidate will join a nationally recognized team of physician advisors. This physician's primary function is to provide medical leadership to the utilization management and discharge planning functions and to...

  • Financial Services Representative

    7 days ago

    Newark, Delaware, United States Edward Jones Full time

    Company OverviewEducated and motivated individuals who value building meaningful relationships and providing exceptional service to clients are encouraged to apply for the Branch Office Administrator role at Edward Jones. Our company is a leading financial services firm that prioritizes its associates' contributions and values their unique experiences and...

  • Residential Sales Representative

    2 days ago

    Newark, United States DEFENDERS Full time

    Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and...

  • Chief Financial Officer

    4 weeks ago

    newark, United States LaMotte Company Full time

    The Chief Financial Officer (CFO) will report to the President & CEO of LaMotte and will have a dotted line to the Chief Financial Officer of Arthur H. Thomas Company. They will have a strategic and tactical role in the overall growth of LaMotte. This role is an opportunity to be the financial leader for a dynamic privately held company. The CFO will be a...

  • Chief Financial Officer

    4 weeks ago

    Newark, United States LaMotte Company Full time

    The Chief Financial Officer (CFO) will report to the President & CEO of LaMotte and will have a dotted line to the Chief Financial Officer of Arthur H. Thomas Company. They will have a strategic and tactical role in the overall growth of LaMotte. This role is an opportunity to be the financial leader for a dynamic privately held company. The CFO will be a...

  • External Annuity Consultant

    2 days ago

    Newark, United States Raymond James Financial Services Full time

    Description Job Summary: Under general direction with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience, to create new and manage existing relationships with regional wirehouses, financial advisors/brokers and agents to generate required production/sales revenue from financial products throughout a given...

  • Home Health Aid Elizabeth

    1 week ago

    Newark, United States HCAOA Full time

    Benefits: 401(k) matching Employee discounts Flexible schedule Health insurance Paid time off Training & development Wellness resources Are you a caring and dedicated professional? Right at Home is seeking to hire a Certified Home Health Aid (CHHA) to join a dynamic care team providing clinical expertise in-home. You can make a difference in your career by...

  • Home Health Aid Elizabeth

    1 month ago

    Newark, United States HCAOA Full time

    Responsive recruiter Benefits: 401(k) matching Employee discounts Flexible schedule Health insurance Paid time off Training & development Wellness resources Are you a caring and dedicated professional? Right at Home is seeking to hire a Certified Home Health Aid (CHHA) to join a dynamic care team providing clinical expertise in-home. You can make a...

  • Home Health Aide

    4 months ago

    Newark, United States Rochester Regional Health Full time

    HOW WE CARE FOR YOU:At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.Health & Wellness Benefits starting Your First DayFree paid certificationMedical, Dental & Vision...

  • Branch Office Administrator

    2 weeks ago

    Newark, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    7 days ago

    Newark, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Junior Financial Analyst

    5 days ago

    Newark, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Junior Financial AnalystLocation: Newark, DEEmployment Type: 12-Month Contract with Possibility of Extension/ConversionSchedule: Hybrid (3 days in-office, 2 days remote per week)About the Role:Are you looking to jumpstart your career in finance? We’re seeking a detail-oriented and analytical Junior Financial Analyst...

  • Strategy Analyst, PGIM Executive Office

    6 months ago

    Newark, United States Prudential Financial Full time

    Job Classification:Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & StrategyA GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTUREAs the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and...

  • Surgical Aide

    1 week ago

    Newark, United States Disability Solutions Full time

    Dental Assistant Oral SurgerySurgical Assistant Oral Surgery Position Highlights:Step into the fast-paced world of oral surgery as an Oral Surgeon Surgical Assistant! Your role is pivotal, aiding surgeons with precision during procedures and meticulously documenting patient care. From preoperative tasks to maintaining sterile environments, your expertise...